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HELP, nowhere to turn

munster_paul

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Posted in Sheraton Section also

We followed the typical path as others it appears...succumbed while on vacation over President Week at Steamboat Springs Sheraton- purchased 81,000 for $28k- offered loads of points to use on Starwood- got suspicious when on way home tried to book a week with points (hypothetically, as we knew what we were going to get) only to see rooms and weeks we wanted were blacked out.
Thankfully found TUG on my return, followed the process to cancel, to the letter. Even sent recorded mail via USPS.
We signed on Thursday 22nd Feb, with 10 days to cancel. We mailed the cancellation letter on Monday 26th. USPS responded today saying package was on its way back as they couldn't deliver, despite two attempts. We are now at calendar day 7, the package hasn't arrived back, day 10 falls on Sunday and lo and behold there is no number to call.
Anyone able to advise or help

Thanks in advance
 

Passepartout

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I have a hunch that auto-correct got you and you meant Registered mail. Are you SURE you have their address correct? What reason do they give for not being able to deliver? I'd say that you have proof that you sent the letter on time, and attempted to deliver it. That they were unable (for whatever reason) to accept delivery isn't your problem. But, of course getting it into their hands IS your problem.

Perhaps someone has a better address for you.
 

TUGBrian

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so glad you found TUG in time to save $28k!
 

Passepartout

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Crisis averted- Thanks for your help Passepartout but it appears it was delivered. My wife inadvertently looked at the return receipt!! Phew
No problem. You're welcome. We hope it works out and you can learn to vacation in luxury surroundings at reasonable cost. It's what we specialize in.

Jim
 
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