• The TUGBBS forums are completely free and open to the public and exist as the absolute best place for owners to get help and advice about their timeshares for more than 26 years!

    Join tens of thousands of other owners just like you here to get any and all Timeshare questions answered!
  • TUG started 27 years ago in October 1993 as a group of regular Timeshare owners just like you!

    Check out our happy birthday post here: Happy Birthday TUG!
  • TUG has now saved timeshare owners more than $15,000,000 dollars just by finding us in time to rescind a new Timeshare purchase! A truly incredible milestone!

    Read more here: TUG saves owners more than $14 Million dollars
  • Follow the TUG Member Banner as it travels the world on vacation with Timeshare owners! Also sign up to get the banner sent to you so you can submit a photo of your vacation with the banner to share with TUG! Banner Thread
  • Sign up to get the TUG Newsletter for free! Join tens of thousands of other owners who get this every week! Latest resort reviews and the most important topics discussed by owners during the week!
  • Our official "end my sales presentation early" T-shirts are available again! Also come with the option for a free membership extension with purchase to offset the cost!

    Read more Here
  • A few of the most common links here on the forums for newbies and guests!

HELP, nowhere to turn

munster_paul

Guest
Joined
Mar 1, 2018
Messages
5
Reaction score
9
Points
13
Posted in Sheraton Section also

We followed the typical path as others it appears...succumbed while on vacation over President Week at Steamboat Springs Sheraton- purchased 81,000 for $28k- offered loads of points to use on Starwood- got suspicious when on way home tried to book a week with points (hypothetically, as we knew what we were going to get) only to see rooms and weeks we wanted were blacked out.
Thankfully found TUG on my return, followed the process to cancel, to the letter. Even sent recorded mail via USPS.
We signed on Thursday 22nd Feb, with 10 days to cancel. We mailed the cancellation letter on Monday 26th. USPS responded today saying package was on its way back as they couldn't deliver, despite two attempts. We are now at calendar day 7, the package hasn't arrived back, day 10 falls on Sunday and lo and behold there is no number to call.
Anyone able to advise or help

Thanks in advance
 

Passepartout

TUG Review Crew: Veteran
TUG Member
Joined
Feb 10, 2007
Messages
23,587
Reaction score
9,225
Points
799
Location
Twin Falls, Eye-Duh-Hoe
I have a hunch that auto-correct got you and you meant Registered mail. Are you SURE you have their address correct? What reason do they give for not being able to deliver? I'd say that you have proof that you sent the letter on time, and attempted to deliver it. That they were unable (for whatever reason) to accept delivery isn't your problem. But, of course getting it into their hands IS your problem.

Perhaps someone has a better address for you.
 

TUGBrian

Administrator
Joined
Mar 24, 2006
Messages
18,685
Reaction score
3,709
Points
749
Location
Florida
so glad you found TUG in time to save $28k!
 

Passepartout

TUG Review Crew: Veteran
TUG Member
Joined
Feb 10, 2007
Messages
23,587
Reaction score
9,225
Points
799
Location
Twin Falls, Eye-Duh-Hoe
Crisis averted- Thanks for your help Passepartout but it appears it was delivered. My wife inadvertently looked at the return receipt!! Phew
No problem. You're welcome. We hope it works out and you can learn to vacation in luxury surroundings at reasonable cost. It's what we specialize in.

Jim
 
Top