Yes, they had empty booths and computers for agents if they had more staff. On a Saturday, which is always a main check in day for Time Share Resorts as well as hotels for people on vacation who work M-F, they should have more staff. However, they had so many people working out in the parking lot since they didn't have the cars parked in the lot. When I have rented cars in the past you sign up for the car in the office, they give you a paper and keys and tell you what lot and row the car is in, and you go to the lot and find your car and drive away. Not here in Maui. As I said the cars were NOT in the lot. So they had people taking your paper and then telling you to wait for them to let you know when your car was there. They had people going to a remote locatiion to get cars. They never did get MY CAR, the compact that I reserved, so they gave me an upgrade to a full size which was fine. But waiting 2 hours to get a car rental is rediculous.