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Hacienda Encantada failed to purchase the timeshares that we traded in to them.

whalenp

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We purchased at Hacienda Encantada, Cabo because they said we could trade in our units from Villa de Arco, Cabo. They have not followed through with getting us out of Villa de Arco and we have had to pay 2 maintenance fees as we argue with their slow process. Can we cancel our contract with Hacienda Encantada based on the fact that they did not adhere to their responsibility of the contract? Can anybody help us with advice or experience in this situation ?
 

LannyPC

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We purchased at Hacienda Encantada, Cabo because they said we could trade in our units from Villa de Arco, Cabo. They have not followed through with getting us out of Villa de Arco and we have had to pay 2 maintenance fees as we argue with their slow process. Can we cancel our contract with Hacienda Encantada based on the fact that they did not adhere to their responsibility of the contract? Can anybody help us with advice or experience in this situation ?

If you are still within your 5-day rescission period, you can rescind regardless of what the sales people told you. Unfortunately, you cannot rescind based on lies if you have passed your rescission period.

Sadly, we hear of this situation often here on TUG how the sales people promise verbally to "trade-in" the buyer's current timeshare but then don't follow through and leave the buyer with two timeshares.
 

tschwa2

Tug Review Crew: Rookie
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Typically the agreement to buy or sell your unit is with a third party so unless the specific contract for you to purchase the timeshare guarantees the completion of the sale of your unit the two agreements are separate.
 
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