Manzana
TUG Member
- Joined
- May 29, 2018
- Messages
- 210
- Reaction score
- 129
- Points
- 154
- Resorts Owned
-
National Harbor
CWA
So just curious if anyone else has had an issue when they dropped a level in VIP status. The guest confirmations that were allotted to me on January for my April 1st use year for being Platinum VIP were adjusted today from 30 to 10, I had used 12 GCs already and had a GC awarded to me since I had an issue at a resort we visited which was the only thing that was offered as compensation. The issue I have with this is that in the Directory it clearly states that GCs are allotted in January and expire in December and go by the calendar year regardless of your use year. My account today read that I had -1 GC’s. When speaking with Owner Care I was told that the GC’s go with the account so I would have the allotted 10. For so many reasons I disagree with this interpretation especially the way the account is showing -1 GCs.
If I owe a GC for a future year then I wasn’t using the allotted GCs that were given to me in Jan. I know I am complaining but this really bothers me the interpretation and way they are dealing with the GC’s. The fact that they offered me a GC for compensation of a stay that was not up to par only to take it away a day later because my Status changed is crazy.
If I owe a GC for a future year then I wasn’t using the allotted GCs that were given to me in Jan. I know I am complaining but this really bothers me the interpretation and way they are dealing with the GC’s. The fact that they offered me a GC for compensation of a stay that was not up to par only to take it away a day later because my Status changed is crazy.