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Guest Certificates

geist1223

TUG Member
Joined
May 20, 2015
Messages
6,151
Reaction score
5,980
Location
Salem Oregon
Resorts Owned
Worldmark 97,000 Credits
DRI Cabo Azul 50,500
Royal Solaris San Jose del Cabo
Worldmark is refusing to return Guest Certificates and/or Guest Fees even when they cancel the Reservation. I have sent the following email to a Member of the Worldmark BOD.

The current Guest Certificate Policy at Worldmark is that if there are any changes to the Reservation to include cancellation the Guest Certificate and or Guest Certificate Fee ($99 or $129) is forfeit.

Worldmark is enforcing this Policy even when it is Worldmark that is cancelling hundreds if not thousands of Reservations because of Covid19.

Worldmark is being unjustly enriched if not engaging in simple theft. I am sure Worldmark does not want the negative publicity or to face numerous Small Claim Actions all around the United States.

The Worldmark Board of Directors needs to take Emergency Action to correct this wrong. When a Reservation is cancelled by Worldmark (not the Member) for any reason the Guest Certificate or Guest Certificare Fee should be credited to the Members Account as soon as possible.

Thomas A. Sieg
 

Tacoma

TUG Review Crew
TUG Member
Joined
Jun 7, 2005
Messages
1,226
Reaction score
532
Location
Calgary,Ab, Canada
I definitely agree! I hope they will realize that in the cae of them cancelling the reservation it needs to be returned.
 

topcop400

TUG Member
Joined
Jun 10, 2005
Messages
371
Reaction score
20
Location
Northern Arizona
Resorts Owned
Sheraton Desert Oasis
Wyndham Oceanside Pier
Wyndham Old Town Alexandria
Same is happening to Wyndham points owners.
 
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