If you have a reservation that you had to book in three parts and you would need to use 3 guest certificates. Can you call in to customer service and get them to combine it so that you can only use one guest certificate?
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Guest Certificates
- Thread starter cyseitz
- Start date
Sandi Bo
TUG Member
- Joined
- Mar 22, 2011
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- Wyndham
If you call the day you booked the reservation and the unit size/type are the same. If the VC says no, hang up and call again or ask for Owner Care.
If you book it after Wyndham closes, theoretically you can still do it, but it is even more hassle than calling the same day.
They won't combine the reservations, but they will add the GC's for you and only charge you for 1. 1 GC for up to 7 nights.
If you book it after Wyndham closes, theoretically you can still do it, but it is even more hassle than calling the same day.
They won't combine the reservations, but they will add the GC's for you and only charge you for 1. 1 GC for up to 7 nights.
Do you need to pay the $125 phone fee for it?
It may be same day or on the same phone call. Most likely needs to be booked by an agent. It is a hassle.
Over the phone it is a $129 fee.
Bigrob
TUG Member
Both, because some don't know the rule, so you may have to hang up and start over. Plus it's a pain because you can't do a 3-part reservation online yourself.
Do you have a certain person that I can ask for by name (or their extention number)that knows the rules so I can go straight to that person?
Do you have a certain person that I can ask for by name (or their extention number)that knows the rules so I can go straight to that person?
No. It does not work that way. But I know a few who will not do it under and circumstances I need to give them.
500 is my guess.
Sandi Bo
TUG Member
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- Location
- Omaha
- Resorts Owned
- Wyndham
You can put the first one on yourself. That way you can pay the online fee vs. call in fee. Then call and have them add the other two. No experience is the same. Sometimes they add it, no problem at all. Other times, they put you on hold, ask a supervisor, and inevitably don't do it and you need to talk to Owner Care. Missouri call center folks seem more up on the rule than Orlando.
You often need to explain the rule to them, firmly and confidently. Some know how to do the override, some do not. Sometimes they use another GC and then credit it back. Always check your GC total before and after - the count is real time (no matter what they say). It may take a few minutes for the guest to show up online. You usually need to logout and back in. And spelling can be hit or miss (if they mis-spell you need to call back and they will fix it, no charge).
I guess I don't call in enough to know people by name, nor did I think we could ask for someone specifically. I try to jot down who I talk to, but rarely do I talk to the same person multiple times. They must have a lot of turnover. I've heard not to call late in the day as you are more apt to get trainees (not sure that is true or not). I tend to call early, mostly because that works for my schedule.
Obviously something to avoid, but if you need to do it, it certainly saves some money.
You often need to explain the rule to them, firmly and confidently. Some know how to do the override, some do not. Sometimes they use another GC and then credit it back. Always check your GC total before and after - the count is real time (no matter what they say). It may take a few minutes for the guest to show up online. You usually need to logout and back in. And spelling can be hit or miss (if they mis-spell you need to call back and they will fix it, no charge).
I guess I don't call in enough to know people by name, nor did I think we could ask for someone specifically. I try to jot down who I talk to, but rarely do I talk to the same person multiple times. They must have a lot of turnover. I've heard not to call late in the day as you are more apt to get trainees (not sure that is true or not). I tend to call early, mostly because that works for my schedule.
Obviously something to avoid, but if you need to do it, it certainly saves some money.
I think timeshares would not be easy to outsource the call center. Plus it is not open 24 hours. It is more personal when the agent can relate to the situation and have insight.
80 is on the low side.
The call center is staff - both in number of people and experience level - for the 13 month high demand reservation windows and the 10 month out reservation window at 8AM opening bell.
Nothing like a trainee fumbling in booking ARP for Christmas, New Years Week, Easter, Spring Break or July 4th. There are NO "DO OVERS" for the owner.
Nothing like a trainee fumbling in booking ARP for Christmas, New Years Week, Easter, Spring Break or July 4th. There are NO "DO OVERS" for the owner.
55plus
TUG Member
and some of those folks work from their homes. (They have to be within an hour or two of a call center so they can attend meetings etc,) They have some sort of instant messaging system to contact supervisors,
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I learned recently that there are "super" owner care specialists that are assigned the more difficult cases. Heres how their emails are signed
Senior Case Specialist
Owner Care
Wyndham Vacation Resorts, Inc.
6277 Sea Harbor Drive
Orlando, FL 32821
so if you have a problem that the regular folks cant handle to your satisfaction, ask for a Senior Case Specialist