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Grand Desert mixup

Manzana

TUG Member
Joined
May 29, 2018
Messages
210
Reaction score
129
Resorts Owned
National Harbor
CWA
Just arrived at GD to check into my 3 Bedroom Presidential. At check in they tell us that they have no 3 bedrooms. So not only will we nor be getting the 3 bedroom presidential but we will not be getting a 3 bedroom at all. They didn’t even think to offer us an adjustment On points. They did offer a 2 bedroom and a 3 bedroom which does not work because of the kids We have on the trip. We ended up in a 2 bedroom lock off but I am very confused we were on the phone with them every day confirming and they even told us we had 2 3 bedroom reservation. To top it off we found out we are on the DNG again.
 

Grammarhero

Official TUGBBS Rescission Master
TUG Lifetime Member
Joined
Jun 9, 2019
Messages
3,107
Reaction score
2,519
Location
Washington, DC Area
Resorts Owned
Wyndham Grand Desert 154k & Bali Hai 105k, VV Williamsburg 4L/4 & 2/2
Former: Wyndham 276k, HVC South Bend 1/1
Just arrived at GD to check into my 3 Bedroom Presidential. At check in they tell us that they have no 3 bedrooms. So not only will we nor be getting the 3 bedroom presidential but we will not be getting a 3 bedroom at all. They didn’t even think to offer us an adjustment On points. They did offer a 2 bedroom and a 3 bedroom which does not work because of the kids We have on the trip. We ended up in a 2 bedroom lock off but I am very confused we were on the phone with them every day confirming and they even told us we had 2 3 bedroom reservation. To top it off we found out we are on the DNG again.
I hope that I would not encounter similar behavior. I’m hoping this is growing pains operating in covid era.
 

Manzana

TUG Member
Joined
May 29, 2018
Messages
210
Reaction score
129
Resorts Owned
National Harbor
CWA
They said the system glitched and everyone was allowed to book 3 bedrooms. Are you heading to GD we are here til sat night reserved til sunday
 

Manzana

TUG Member
Joined
May 29, 2018
Messages
210
Reaction score
129
Resorts Owned
National Harbor
CWA
I just needed to vent. I hope that the owner care will do something about it.
 

bendadin

TUG Member
Joined
Mar 26, 2016
Messages
1,932
Reaction score
620
Location
Virginia
Call Owner's Care and have them open a ticket. I had a bumpy start at Emerald Grande. We almost left. They downgraded us from the 4 and then we had seriously dead palmetto bugs in the unit (like stuck to the floor) and a non-working refrigerator. I had expected higher cleaning protocols, not lower, so I called in. We did get moved to a clean unit and everything was perfect from that time on. I had a case manager call me twice. She gave me some points back (but really we were so happy with our stay it wasn't important to me as it discounted and upgraded anyway.)

I haven't had much success at GD. My room wasn't ready until 10pm and then when they said that it was ready, they told me that it had a strong odor in the unit. Someone had cooked something with some really potent spices. We had to move the next day. I met my upstairs neighbor at the pool and she could even smell it. They gave me $200 property credit which I had turned into Amex for our troubles. It was probably more than what I had paid for the room. The manager there was very nice.
 
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