Grand Chateau - They manage portfolios

[TSKing]

I was told in the presentation that Marriott Grand Chateau is the only resort allowed to mange your portfolio in a manner unknown to me before. The sales person told me the last resort you purchased from is the manager if your account. But GC is the only resort where they will take your points to place them with brokers to rent them out and you get the income after a fee. They must be expiring in 6 months or more, you can take them back whenever. Or you also have the choice to place them in the pool in exchange for the cost of your maintenance fee. Those cannot be returned. They only offer this to large accounts. But of course I have to buy some points with them. Has anyone heard this or are using this already??

 

[Fasttr]

A good example of what a salesperson feels they must do to make a sale, when they are not confident in the value of the product they sell.

 

[Dean]

I've been pitched that line a number of times including making my reservations including event weeks and renting them out for high dollar. IMO it's BS and just a tactic to sell you something. Even if it were potentially true it's require you got with the right person who actually followed through and stayed with the company.

 

[davidvel]

I was told in the presentation that Marriott Grand Chateau is the only resort allowed to mange your portfolio in a manner unknown to me before. The sales person told me the last resort you purchased from is the manager if your account. But GC is the only resort where they will take your points to place them with brokers to rent them out and you get the income after a fee. They must be expiring in 6 months or more, you can take them back whenever. Or you also have the choice to place them in the pool in exchange for the cost of your maintenance fee. Those cannot be returned. They only offer this to large accounts. But of course I have to buy some points with them. Has anyone heard this or are using this already??

You should have said you'll buy if they put that in writing with a guarantee. The result would be comical.

Even funnier is the stupid proposal itself: Buy this car for $50,000, then give it to a rental car pool which will cover your annual expenses (gas, insurance, etc.), but you don't get to use the car or make any profit, and you are out the $50,000. Brilliant. Actually they only offer it to large accounts, so you need to buy a BMW for $90,000 to put it in the pool.

 

[jwalk03]

Typical sales BS.

 

[Hindsite]

If you didn't get their personal business card and told that their "owners" get a monthly newsletter from them, then you didn't get the full BS experience.

There are a very few MVC salespersons who do maintain a level of contact with their customers, but generally they don't have the time to deliver on any of the commitments they make to induce you to buy.

 

[mj2vacation]

Ask them to show you in writing how this works. It’s got to be an official marriott document.

I’m going to guess that will be the end of it.

 

[LeslieDet]

I was told in the presentation that Marriott Grand Chateau is the only resort allowed to mange your portfolio in a manner unknown to me before. The sales person told me the last resort you purchased from is the manager if your account. But GC is the only resort where they will take your points to place them with brokers to rent them out and you get the income after a fee. They must be expiring in 6 months or more, you can take them back whenever. Or you also have the choice to place them in the pool in exchange for the cost of your maintenance fee. Those cannot be returned. They only offer this to large accounts. But of course I have to buy some points with them. Has anyone heard this or are using this already??

You should report that sales person to corporate. It is a lie; and the company does not offer any management of an owner's portfolio. If a sales person is offering that management, then it is rogue and most likely a violation of the terms of that person's employment. Now, that does not mean that a sales person cannot be someone who you develop a relationship with and you reach out to ask questions about making reservations, etc., but they cannot manage your ownership portfolio for you and still be an employee of the company.

 

[pedro47]

That sales person lips were moving a mile per minute with the untrue.

 

[davidvel]

You should report that sales person to corporate. It is a lie; and the company does not offer any management of an owner's portfolio. If a sales person is offering that management, then it is rogue and most likely a violation of the terms of that person's employment. Now, that does not mean that a sales person cannot be someone who you develop a relationship with and you reach out to ask questions about making reservations, etc., but they cannot manage your ownership portfolio for you and still be an employee of the company.

And if such a report is made, they will likely receive an invitation to the weekly Manager's lobster and steak dinner. Maybe coupled with a discussion of how this tactic can increase sales. As if people don't report this bs thousands of times a year. None of these people advance and get bonuses on integrity. We wouldn't see these presentation posts over and over and over again (and personally experience them over and over and over again), if anyone in management/corporate gave an F.

These people are rewarded based on a single metric, sales numbers. As so many have cited, they feel confident in their contractual clauses protecting corporate from fraud. I'm shocked that someone with your experience would think otherwise.

 

[LeslieDet]

And if such a report is made, they will likely receive an invitation to the weekly Manager's lobster and steak dinner. Maybe coupled with a discussion of how this tactic can increase sales. As if people don't report this bs thousands of times a year. None of these people advance and get bonuses on integrity. We wouldn't see these presentation posts over and over and over again (and personally experience them over and over and over again), if anyone in management/corporate gave an F.

These people are rewarded based on a single metric, sales numbers. As so many have cited, they feel confident in their contractual clauses protecting corporate from fraud. I'm shocked that someone with your experience would think otherwise.

Well, I've been attending sales presentations for over 20 years and I've never once experienced the misleading sales pitches that are reported over and over again. Indeed, I am acquainted with some sales staff who are quite honest and work with integrity. I am happy to chat with them each year.

Not everyone is an obnoxious sales person. Yes, there are many misleading sales pitches out there. Don't be shocked that I believe there are also decent folks out there.

 

[Hindsite]

Well, I've been attending sales presentations for over 20 years and I've never once experienced the misleading sales pitches that are reported over and over again.

That is extraordinary.

 

[LeslieDet]

That is extraordinary.

From my exposure being an admin in various FB owner groups and now having my own FB owner group, I am aware that many folks are lied to in presentations. I have written many discussion topics about the lies that are out there and warning my fellow owners to not fall for those misleading sales pitches. I also always encourage anyone who is the recipient of such a blatant lie to contact the Customer Advocate and report the lie and the sales person.

I have corresponded with MVW legal regarding various incidents and have encouraged MVW to post a copy of the published MVW ethics policy in the sales offices. Of course, corporate has not done that, but corporate has responded to folks who I have referred to the advocate and provided written apologies. While corporate cannot discuss personnel issues, I would hope that the sale folks who engage in such tactics are disciplined. Corporate isn't going to know unless we as owners and recipients of the misleading sales pitches report them. Some folks, like davidvel, may believe reports are futile; I do not.

 

[davidvel]

That is extraordinary.

Yes, that is truly beyond my comprehension. She is a true outlier. I have never not been lied to in the many, many presentations we have attended. So many people come here with their presentation stories, not knowing they are lies, and find out the truth. For her to never have been told anything even misleading is truly incredible.

 

[dioxide45]

And if such a report is made, they will likely receive an invitation to the weekly Manager's lobster and steak dinner. Maybe coupled with a discussion of how this tactic can increase sales. As if people don't report this bs thousands of times a year. None of these people advance and get bonuses on integrity. We wouldn't see these presentation posts over and over and over again (and personally experience them over and over and over again), if anyone in management/corporate gave an F.

I know for a fact that they do have steak and lobster employee appreciation lunches at the sales office at Grande Vista. As for reporting it to corporate. I recall someone here saying they reported something, perhaps it was a document they were shown. The only reply they reported getting back was that no such document exists. If someone is a good salesperson, even if their tactics are suspect, they will be kept around. Any good salesperson always has certain tactics. Are there some that are honest, I am sure they are honest to some or perhaps many people, but I suspect they might also tread into the fibbing territory now and then too. Even the most honest ones. Timeshare and Marriott points aren't a product that can be sold if you tell everyone exactly how it works. It only works for a subset of the people that buy into it.

 

[VacationForever]

There is a salesguy at Ko Olina who also claims to manage rental for his MVC clients who have purchased from him. We happened to have met the same guy twice over several years. He is pretty obnoxious and a liar.

 

[jwalk03]

Yeah I have also never not been lied to- sometimes why worse than others.

 

[dougp26364]

I’ve heard the, “I manage portfolios for owners rentals” line several times. The first time I heard that line was with a Sunterra salesman in Williamsburg VA in the early 2000’s. I’ve heard it from others as well as a couple of Marriott sales reps. The last time we heard it was at Oceana Palms a few years back. OST of the time it’s a little simpler with the salesman showing us rentals available on Vacation Candy with the suggestion we buy more points with the intention of renting to pay MF’s.

 

[LeslieDet]

Yes, that is truly beyond my comprehension. She is a true outlier. I have never not been lied to in the many, many presentations we have attended. So many people come here with their presentation stories, not knowing they are lies, and find out the truth. For her to never have been told anything even misleading is truly incredible.

lol - good grief - so you are having difficulties grasping that I have never been subjected to the misleading sales pitches that are routinely reported? I never said that I do not believe they happen; indeed, I believe that many folks have been misled just like the OP was in this post.

Why are you being such a drama queen? I never said that I was never told anything misleading -- you can't even comprehend what I wrote -- I said that I have never been subjected to the misleading sales pitches that are reported over and over again. LOL - you really are ridiculous.

Let's not forget that you opted to chime in to offer up your ridiculous claim that no one should bother to report misleading sales pitches because instead you believe someone who lies as a salesperson will get a lobster dinner or some accolades. I, on the other hand, believe that the lying sales person needs to be reported to corporate for violating the ethics policies. So instead of encouraging recipients of misleading sales pitches to report them, you'd rather attack me. Grow up.

 

[Red elephant]

Wow I joined this group to learn the knowledge and experiences shared by all. Not all experiences are the same. So I don’t understand the harsh and undermining statements on this group. I shake my head and say wow when reading some of the statements on here.

 

[davidvel]

There is a salesguy at Ko Olina who also claims to manage rental for his MVC clients who have purchased from him. We happened to have met the same guy twice over several years. He is pretty obnoxious and a liar.

Is his name Lonnie?

 

[davidvel]

lol - good grief - so you are having difficulties grasping that I have never been subjected to the misleading sales pitches that are routinely reported? I never said that I do not believe they happen; indeed, I believe that many folks have been misled just like the OP was in this post.

Why are you being such a drama queen? I never said that I was never told anything misleading -- you can't even comprehend what I wrote -- I said that I have never been subjected to the misleading sales pitches that are reported over and over again. LOL - you really are ridiculous.

Let's not forget that you opted to chime in to offer up your ridiculous claim that no one should bother to report misleading sales pitches because instead you believe someone who lies as a salesperson will get a lobster dinner or some accolades. I, on the other hand, believe that the lying sales person needs to be reported to corporate for violating the ethics policies. So instead of encouraging recipients of misleading sales pitches to report them, you'd rather attack me. Grow up.

You truly like to hear yourself preach, and use degrading and offensive terms. "Drama Queen"? You don't know who I am and even if you did that is totally out of line. You can split hairs: "I never said that I was never told anything misleading -- you can't even comprehend what I wrote -- I said that I have never been subjected to the misleading sales pitches that are reported over and over again," but this is clearly a distinction without a difference.

Speaking of accuracy, when did I say "no one should bother to report misleading sales pitches"? I simply gave a tongue in cheek response about what likely (yes, in my opinion) happens when someone reports salesperson behavior. Obviously, if anything material was done about it, it would not continue day in and day out.

You seem to always respond as though you have been attacked whenever someone disagrees with you. I am surprised that someone who is an attorney has such a knee jerk, offensive, defensiveness. Very nasty.

 

[Dean]

There is a salesguy at Ko Olina who also claims to manage rental for his MVC clients who have purchased from him. We happened to have met the same guy twice over several years. He is pretty obnoxious and a liar.

It sounds like the one we had a few years ago. He was pretty sloppy too, way too casual even for HI.

 

[Hindsite]

I have never been subjected to the misleading sales pitches that are routinely reported

Ahh, thanks for the clarification. Have you ever been told things that you know not to be wholly and truly factual?

 

[LeslieDet]

You truly like to hear yourself preach, and use degrading and offensive terms. "Drama Queen"? You don't know who I am and even if you did that is totally out of line. You can split hairs: "I never said that I was never told anything misleading -- you can't even comprehend what I wrote -- I said that I have never been subjected to the misleading sales pitches that are reported over and over again," but this is clearly a distinction without a difference.

Speaking of accuracy, when did I say "no one should bother to report misleading sales pitches"? I simply gave a tongue in cheek response about what likely (yes, in my opinion) happens when someone reports salesperson behavior. Obviously, if anything material was done about it, it would not continue day in and day out.

You seem to always respond as though you have been attacked whenever someone disagrees with you. I am surprised that someone who is an attorney has such a knee jerk, offensive, defensiveness. Very nasty.

You really need to stop preaching to me. I'm frankly not surprised that you have never not been fed a misleading sales pitch. After all, the sales folks do tend to mislead those who just don't have a good understanding of the product.