When RCI cancelled one of our exchanges after the Guide said that if she could confirm it would be good, I was pissed, too. I took my anger out on people at RCI, who, after all, are just people like me doing what they have been told they have to do. It got to the point where one RCI person said, "We have a legal department for people like you."
I have always hated the people like you/them (or you people/those people) phrase because it implies there is something wrong with you/them or that that speaker is somehow better/superior.
But, years later that led to a friendship with an RCI person close to that brouhaha, a lasting (15 years) Internet friendship, which years later again led to where we bought our Florida house and a week at our local timeshare for a beach club. The resort we got cancelled at has been terminated and sold off at auction. So, who's better off?
Oh, and we have had to cancel with ourselves and another couple, which involved getting passports that went unused, and I have discovered our airfare for ourselves and another couple never got booked, twice, so I feel your pain.
I do as much with RCI now as then, only different.
So, now, 20 years and 150+ RCI exchanges/weeks, I laugh about it.
Call or email the resort and get to the bottom of it.
If they disaffiliated from RCI, you would think there would be something on the Internet about it.
- - - - - -
FWIW, when this happens, RCI does try to get an alternate resort, except in this case, as in our case, there isn't/wasn't one.
I have been involved in RCI attempting to find alternate Florida resorts for people when they overbooked resorts because of hurricane damage. RCI actually offered us two future weeks of our choice if we would give them one of two we had booked. Obviously, that was back in the day, back when RCI actually had something available in SW FL in Snowbird Season, so, prior to 2005 or so.
Funny, when they tried to do that, they had called me when we were staying at OLCC, and I never answered the phone at OLCC, except to pick up messages the morning we checked out, so I was calling RCI when we were driving from Orlando to Bonita Springs, and I could tell the RCI people were spinning plates trying to place everyone.