Global Timeshare Stinks
This is a lenghty story, so please bear with me.... Last spring, my parents paid Global Timeshares $850 upfront to sell their timeshare in Orlando, FL. Basically, the place posted it on their website, & did nothing else. My mother, who took care of ALL the household matters, passed away over the summer, & my father's short-term memory is affected due to health issues.
On Friday, my elderly father, received a call from Global Timeshares. The salesperson, Anthony, gave my dad the salespitch & convinced him to relist with them. (He did not disclose that they had already tried to sell with them.) My father agreed (though in talking with him afterwards, he is not even sure what he agreed to). He said one reason he agreed, was the salesperson told him that they already had his credit card number, so he just thought he had agreed to something some time ago, but couldn't remember what it was.) When the authorization department called, he gave them authorization to charge his card, & asked for a phone number, etc. of who he was talking to. ( He got a company name, 800 number, & the amount the charge would be for, but not an individual's name.) I happened to be at his home helping him take care of some business at the time, & discussed what had just happened when he got off of the phone.
I IMMEDIATELY called the 800 number he had given me. I know he had spoken to a woman, & was given the run around for 20 minutes +. I had no success, & so I called back twice, only to find out that the sales person was Anthony, & the woman was from the authorization department. I told Anthony we did not want to sell. He put me on hold, & another man picked up.
I asked for the authorization department's phone number several times, explaining that my mother had passed away, & the estate had not yet been closed, & therefore, selling the property at this time was not even an option. I even offered to put my father on the phone so that he could cancel the authorization, and was told "NO!" The man got very nasty with me. He told me he "didn't give a SH** what you want," and "you don't have power of attorney, so you can't do anything about it." He then said that the authorization department was closed, AND that they couldn't accept any incoming calls, therefore, he could not contact them, either. When I told him that I didnt' believe him, he said that it closed at 12 PM. I found that hard to believe, since my father was called around 11:45 AM. I asked his name, and he told me it was Troy Martin. I then asked to speak to his supervisor, and he said, "I am the G**d*** supervisor." I asked for the name of the president, which he replied, "I am the president." After I was treated so unbelievably rudely, I raised my voice, and he told me he would disconnect the call if I continued to speak to him that way. I told him to never call my father's number again, and to be placed on the DO NOT CALL LIST. He refused to do so. When I asked again, he told me that he did not have the authority to put me on any phone list. Then in his nasty tone of voice, he said, "Have you ever heard of the Federal Do Not Call List? If you have a problem, then call it." (Frankly, I do not know if my parents were on it or not, but I had them added to it.) To make an even longer story short, I left my phone number, & got GLOBAL TIMESHARE's adddress.
Needless to say, it has been three days, and the authroization department has not called.
We have called my father's credit card company. They confirmed that the authorization was posted by the company at 11:50 AM....minutes of when he spoke with them. My father and I are filing FRAUD papers with the credit card company refuting the charges by Global Timeshare. I would be VERY WARY of their underhanded practices.