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Glad to report: I received my AA refund

Laurie

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We had a fantabulous almost-4 week trip planned to Spain & France for May-June, 2 years in the planning. Among the disappointments and angsts was the almost-$4000 spent on multi-city airline tickets for 3.

On April 6 I received an email from AA stating the flights were cancelled and they couldn't rebook. However, when I went into my AA acct it showed not cancelled, but changed to an itinerary which was impossible because one flight arrived after its connecting flight was supposed to depart - this was our trip back home. Flights to our ultimate destination in Spain were intact.

I called that night to discuss, fortunately got through within 5 minutes, and the rep said she would take care of requesting a refund. I've been a bit dubious, checking back online to see the refund requests were "pending review" - wondering whether all flights would be refunded, some or none, since there hadn't been a technical cancellation on their end - not to mention the finances of the airline. Glad to say it took under 2 weeks for the entire amount to be credited back to my card - whew!

I'm still waiting on a couple of refunds which may or may not ever come: travel insurance booked at time of flights, RCI trade power protection policy, and local flights which only offer a rebook which I doubt we can take advantage of within the time allottment, so not too bad.

This trip was one of the mega-trips-of-a-lifetime I've planned, one among over 50 since we started timesharing over 20 years ago -- for which I count myself among the luckiest people in the universe. This itinerary started in Menorca, over to mainland, a night at Montserrat monastery, up the Costa Brava, then along western French Mediterranean, into interior French Cathar country, down through the Pyrenees (prehistoric cave art etc), back to Barcelona for some days, and then home. Two hard-to-get and harder-to-piggyback timeshare weeks, 5 private accommodation rentals, 2 rental cars, 1 travel wifi, 2 pet sitters; each cancellation broke my heart a little ... but each with the thought we are lucky to still have our health - and that hopefully we can recreate an approximation of this trip, and more in the future, before we age out entirely. :)
 

Talent312

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Congratulations on your refund. Good job!

I was impatient and cancelled two trips for credits.
Now I have credits of $4150 on Delta , but we'll use 'em.
 

Conan

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I had a smaller scale but likewise happy experience with Delta.
We had tickets from Laguardia NY to Fort Myers in May. Delta's computer moved our cancelled nonstop to an impossible 1-stop via Atlanta--the new second leg leaving before the first leg would arrive.
I phoned Delta early Sunday morning and an agent picked up immediately. She had me hold while she spoke to the refund desk, and I had my money back within minutes.
 

Talent312

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I had a smaller scale but likewise happy experience with Delta....
I had my money back within minutes.

I guess this proves the old adage: "Good things come to those who wait."
 

RNCollins

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I booked my May 2020 AA flights for my Belize Tradewinds vacation months ago with FF miles. I waited and AA called me a few days ago and they reinstated all my miles back free of charge.
 

nerodog

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We had a fantabulous almost-4 week trip planned to Spain & France for May-June, 2 years in the planning. Among the disappointments and angsts was the almost-$4000 spent on multi-city airline tickets for 3.

On April 6 I received an email from AA stating the flights were cancelled and they couldn't rebook. However, when I went into my AA acct it showed not cancelled, but changed to an itinerary which was impossible because one flight arrived after its connecting flight was supposed to depart - this was our trip back home. Flights to our ultimate destination in Spain were intact.

I called that night to discuss, fortunately got through within 5 minutes, and the rep said she would take care of requesting a refund. I've been a bit dubious, checking back online to see the refund requests were "pending review" - wondering whether all flights would be refunded, some or none, since there hadn't been a technical cancellation on their end - not to mention the finances of the airline. Glad to say it took under 2 weeks for the entire amount to be credited back to my card - whew!

I'm still waiting on a couple of refunds which may or may not ever come: travel insurance booked at time of flights, RCI trade power protection policy, and local flights which only offer a rebook which I doubt we can take advantage of within the time allottment, so not too bad.

This trip was one of the mega-trips-of-a-lifetime I've planned, one among over 50 since we started timesharing over 20 years ago -- for which I count myself among the luckiest people in the universe. This itinerary started in Menorca, over to mainland, a night at Montserrat monastery, up the Costa Brava, then along western French Mediterranean, into interior French Cathar country, down through the Pyrenees (prehistoric cave art etc), back to Barcelona for some days, and then home. Two hard-to-get and harder-to-piggyback timeshare weeks, 5 private accommodation rentals, 2 rental cars, 1 travel wifi, 2 pet sitters; each cancellation broke my heart a little ... but each with the thought we are lucky to still have our health - and that hopefully we can recreate an approximation of this trip, and more in the future, before we age out entirely. :)
I sure hope so Laurie...sounds like a beautiful trip...and I know the feeling after you planned and researched... I hope you get to make it a reality.
 

Laurie

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I sure hope so Laurie...sounds like a beautiful trip...and I know the feeling after you planned and researched... I hope you get to make it a reality.
Thank you nerodog, might try again for 2022. And maybe the year after, back to beautiful Portugal - if we're still spry enough for int'l travel and IF we haven't emigrated there by then!! :) Portugal is my #1 go-to emigration choice, having spent a month there 4 years ago -- if we ever feel we'd best leave, and if they'd have us. (Unlikely in reality, mostly a daydream.)

On topic of refunds, my Allianz travel insurance refund posted yesterday too, it took 2 emails. The only deadbeat refund commitment now is RCI.
 
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