Getting the right person on the phone can be so nice!

[rickandcindy23]

We bought Marriott's Willow Ridge a long time ago, I want to stay about 10 years ago. We have enjoyed our exchanges with our weeks and decided to buy additional weeks over the last year. Marriott's ownership transfer department started a brand new member # as soon as we added additional weeks, starting early January of this year. We bought a few Willow Ridge and a few Shadow Ridge, and now a Grand Chateau. The reason we had to have a new member # (and had to have two member #'s) is that the deeds are "different".

I have been dealing with logging into both accounts, reserving weeks, and paying fees.

Today, I looked at our deeds for all of our weeks. All are deeded exactly the same, one or two may have our middle initials, but I didn't add the kids to these weeks to keep them from being obligated to the fees in the event of our deaths. I called and got Alex on the phone. He agreed that our weeks are deeded the same, but one account (the old account) has my name listed first. The new account has Rick's name listed first. In two minutes flat, he moved the older weeks to our newer account number.

I am happy to know that some people can see a problem and fix it without excuses.

Vistana could take a lesson. I haven't had a single person at Vistana who has been able to tell me why I cannot see all of the weeks we own. Just venting. I assume Vistana will get fixed at some point, but for now, it's a disaster.

 

[daviator]

We bought Marriott's Willow Ridge a long time ago, I want to stay about 10 years ago. We have enjoyed our exchanges with our weeks and decided to buy additional weeks over the last year. Marriott's ownership transfer department started a brand new member # as soon as we added additional weeks, starting early January of this year. We bought a few Willow Ridge and a few Shadow Ridge, and now a Grand Chateau. The reason we had to have a new member # (and had to have two member #'s) is that the deeds are "different".

I have been dealing with logging into both accounts, reserving weeks, and paying fees.

Today, I looked at our deeds for all of our weeks. All are deeded exactly the same, one or two may have our middle initials, but I didn't add the kids to these weeks to keep them from being obligated to the fees in the event of our deaths. I called and got Alex on the phone. He agreed that our weeks are deeded the same, but one account (the old account) has my name listed first. The new account has Rick's name listed first. In two minutes flat, he moved the older weeks to our newer account number.

I am happy to know that some people can see a problem and fix it without excuses.

Vistana could take a lesson. I haven't had a single person at Vistana who has been able to tell me why I cannot see all of the weeks we own. Just venting. I assume Vistana will get fixed at some point, but for now, it's a disaster.

It's not so hard to find someone who can see the problem. What's hard is to find someone who can see the problem AND who has the authority and ability to fix it. Often the person on the other end of the phone can see the problem but can't fix it. Congrats on finding someone that could do both!

 

[sponger76]

We bought Marriott's Willow Ridge a long time ago, I want to stay about 10 years ago. We have enjoyed our exchanges with our weeks and decided to buy additional weeks over the last year. Marriott's ownership transfer department started a brand new member # as soon as we added additional weeks, starting early January of this year. We bought a few Willow Ridge and a few Shadow Ridge, and now a Grand Chateau. The reason we had to have a new member # (and had to have two member #'s) is that the deeds are "different".

I have been dealing with logging into both accounts, reserving weeks, and paying fees.

Today, I looked at our deeds for all of our weeks. All are deeded exactly the same, one or two may have our middle initials, but I didn't add the kids to these weeks to keep them from being obligated to the fees in the event of our deaths. I called and got Alex on the phone. He agreed that our weeks are deeded the same, but one account (the old account) has my name listed first. The new account has Rick's name listed first. In two minutes flat, he moved the older weeks to our newer account number.

I am happy to know that some people can see a problem and fix it without excuses.

Vistana could take a lesson. I haven't had a single person at Vistana who has been able to tell me why I cannot see all of the weeks we own. Just venting. I assume Vistana will get fixed at some point, but for now, it's a disaster.

What's the new number that you used? I have been having a hard time getting through to that department.

 

[rickandcindy23]

What's the new number that you used? I have been having a hard time getting through to that department.

I just called the same old number and was transferred to the "executive owner" department because I show as executive on Marriott's website, but I am only executive because I have Westin Ka'anapali. I am not showing as Chairman's level yet because Vistana hasn't gotten our second week (bought at exactly the same time and transferred at the same time) listed as what we own. I am anxious to get that Chairman's level because I want the Titanium level for Bonvoy. That would be nice.

 

[Dean]

We bought Marriott's Willow Ridge a long time ago, I want to stay about 10 years ago. We have enjoyed our exchanges with our weeks and decided to buy additional weeks over the last year. Marriott's ownership transfer department started a brand new member # as soon as we added additional weeks, starting early January of this year. We bought a few Willow Ridge and a few Shadow Ridge, and now a Grand Chateau. The reason we had to have a new member # (and had to have two member #'s) is that the deeds are "different".

I have been dealing with logging into both accounts, reserving weeks, and paying fees.

Today, I looked at our deeds for all of our weeks. All are deeded exactly the same, one or two may have our middle initials, but I didn't add the kids to these weeks to keep them from being obligated to the fees in the event of our deaths. I called and got Alex on the phone. He agreed that our weeks are deeded the same, but one account (the old account) has my name listed first. The new account has Rick's name listed first. In two minutes flat, he moved the older weeks to our newer account number.

I am happy to know that some people can see a problem and fix it without excuses.

Vistana could take a lesson. I haven't had a single person at Vistana who has been able to tell me why I cannot see all of the weeks we own. Just venting. I assume Vistana will get fixed at some point, but for now, it's a disaster.

You should get them to change the weeks so that all will be under the same primary owner. They have an internal for for this and there should be no costs. I think you'll find that each of you have a sign in and that only the primary owner for a given week will see the mailings.