We have had Geico for 12 years and have been very happy with them, their customer service has been excellent. When our car was damaged during Hurricane Wilma, they very quickly got the car into a prime shop, had it totally repaired and repainted. They came out inspected the car and made shop repaint it, they were not happy with the first paint job. That's customer service. They could have just totaled car and give us actual cash value because of the age of the car, 6 years old, but they didn't because it had such low mileage and was very well maintained. When I needed a tow last year, the lady stayed on phone with me at work, DH at home and made sure they picked up the car and took it to shop of my choice for repair. She wanted to be sure I was taken care of promptly. She then folowed up with call to make sure I was happy with their service. We have the roadside assistance package for $10 year. It has more than paid for itself. I can get cheaper insurance, but with Geico, I just seem to have peace of mind with them.
Suzanne