- Joined
- Oct 27, 2005
- Messages
- 913
- Reaction score
- 122
- Location
- Maryland
- Resorts Owned
- Wyndham Long Wharf, Wyndham points, Vistana Westin Kierland
I have two 2BD units booked for 3 nights at the end of August--one unit is renovated, the other is not. I had been trying up until the 15-day mark to get
another renovated unit and cancel the non-renovated reservation. We have family arriving from overseas (their first visit to the US) and I was hoping we could all be located on the same floor.
Today, inside the 15-day window, another renovated 2BD finally became available. I quickly booked it, knowing there is a 24-hour grace period for bookings inside the 15-day window, where the reservation can be cancelled and points restored.
I then called customer care to see if there was a way to keep the two renovated units and give back the non-renovated one with a restoration of points, since there is a grace period on one of the reservations. They said the best they could do was to restore less than half of the points used for the non-renovated unit. Since the renovated unit was already costing more points, this made the total point differential a no go for me.
However, I was very disappointed that Wyndham was not flexible enough to associate the grace period with the non-renovated unit and let me keep the two renovated ones. Guess we are all staying of different floors of the property.
another renovated unit and cancel the non-renovated reservation. We have family arriving from overseas (their first visit to the US) and I was hoping we could all be located on the same floor.
Today, inside the 15-day window, another renovated 2BD finally became available. I quickly booked it, knowing there is a 24-hour grace period for bookings inside the 15-day window, where the reservation can be cancelled and points restored.
I then called customer care to see if there was a way to keep the two renovated units and give back the non-renovated one with a restoration of points, since there is a grace period on one of the reservations. They said the best they could do was to restore less than half of the points used for the non-renovated unit. Since the renovated unit was already costing more points, this made the total point differential a no go for me.
However, I was very disappointed that Wyndham was not flexible enough to associate the grace period with the non-renovated unit and let me keep the two renovated ones. Guess we are all staying of different floors of the property.