boaterkathy
newbie
We made our first deposit with RCI a couple months ago and booked the Westin Regina in Puerto Vallarta for next June. As I was reading the FAQ on this website, I noticed that we should have gotten a 1 plus 1 week deposited into our account, since Mexico(International destination) qualified for this. From reading the FAQ on this, my understanding is that you can take advantage of another week in ANY of the qualifiying areas within 2 years for either $240+(US) or $296+(International). I have called RCI on this 3 times and have received 3 different answers. I am pretty frustrated and a little irritated about this.....
Call 1: I was told that the One plus One weeks were no longer available.
Call 2: I was told I had to book into the same resort as my exchanged week, so I either had to book another unit at the Westin for the same week, or I had to book a week following our reservation.
Call 3. After discussing this at length with the person who answered, I think he finally confirmed that we can book a different resort at another time. But he said the one plus one weeks were the same as bonus weeks, and we could have as many as we want. He said the Westin Regina in PV, which we are booked into for June, could not be booked as a one plus one week. We didn't want to do that anyway, but that was the complete opposite of what the second person told me, since that person said we HAD to book into that resort.
WHY does it seem to be that the people answering the phones don't seem to know the programs???? Isn't that what their job is supposed to be? How are we supposed to know what is correct when we get a different response every time we call? It's really frustrating when we can't get the correct/consistent answers from the very place we are supposed to call for the answers!!
Can you please tell me what the real deal is with the one plus one weeks, so we actually have the correct information?
Thanks!
Call 1: I was told that the One plus One weeks were no longer available.
Call 2: I was told I had to book into the same resort as my exchanged week, so I either had to book another unit at the Westin for the same week, or I had to book a week following our reservation.
Call 3. After discussing this at length with the person who answered, I think he finally confirmed that we can book a different resort at another time. But he said the one plus one weeks were the same as bonus weeks, and we could have as many as we want. He said the Westin Regina in PV, which we are booked into for June, could not be booked as a one plus one week. We didn't want to do that anyway, but that was the complete opposite of what the second person told me, since that person said we HAD to book into that resort.
WHY does it seem to be that the people answering the phones don't seem to know the programs???? Isn't that what their job is supposed to be? How are we supposed to know what is correct when we get a different response every time we call? It's really frustrating when we can't get the correct/consistent answers from the very place we are supposed to call for the answers!!
Can you please tell me what the real deal is with the one plus one weeks, so we actually have the correct information?
Thanks!
