I was doing this on my phone today at work and I realize it was quite disjointed, so for the benefit of anyone else in a similar situation I would like to clarify and tell you what I did/know.
First, last night I called the resort directly and asked to speak to someone about the Ovation Program. They told me I needed to talk to sales. Sales was closed.
Next, I called the Ovation Program this morning at (855) 312-9040. I spoke at length with a person who told me that Pagosa Springs/Ptarmigan was involved in that program. She also told me that Wyndham submits the request to the resort, but it is ultimately up to the resort to either accept or reject your request to relinquish. She also said it typically takes about 3 months to get that determination. I asked her to go ahead and submit the request.
Next, thinking that there had to be a shortened route (less than 3 months anyway), I recalled the resort (the Sales number I had been given) and asked to speak to someone about the Limited Edition program, as I had been told that was more widely recognized at least verbally than Ovation. I bounced through three people in sales until I got someone who understood what I was talking about and explained that this stuff all has to go through Wyndham because of contract terms. I think I was even transferred to another department first (Title maybe). That person gave me the CAP department number of (877) 234-3435.
I then called the CAP people. They were very helpful and she looked up the list to confirm my resort was participating. She then explained that a title search would be done and if it was clear I would get paperwork in the mail that I needed to sign, get notarized and sent back. She said she had seen that take a month and she had seen 12 weeks. I asked that there was no "decision" to be made by the resort, and she said no, if the title was clear it was a done deal, just a matter of time. I mentioned in a previous post I think about her comment on different programs with different parameters, so maybe that explains it.
I have no idea what the "program" is, maybe CAP Customer Assistance Program IS the program name, because when you call the 877 number they answer as Wyndham Owner Services.
That's what I know.
