Please note that if you cancel an existing 2021 reservation made with Saved Points or current-year ClubPoints, refunded Points will follow the same process described above.
Since Park Hotels first temporarily suspended operations in 2020, you've had the opportunity to book into your Home Resort based on the projected opening date Park Hotels has given us. As that date has continued to change, we've accommodated your reservation(s) at one of the other HGV properties in New York City, allowing you to continue with your travel plans. We anticipate continuing this process until the hotel and building reopens.
Due to availability and/or certain Owners Lounges being restricted to Home Resort Owners by their associations, you have not had access to the Owners Lounge at the properties where your reservations have been relocated. As a result, you have been given food vouchers or Bonus Points and we will continue doing so unless and until access to such lounges can be provided. We are currently working with our New York resort teams and correlating associations (where applicable) to see if we can provide Owners Lounge access at
The Quin by Hilton Club or
The Central at 5th by Hilton Club.
HGV understands you may have questions about how the closure impacts your 2022 assessment billing and any surplus from the property's closure in 2021. This is a decision your board of directors will address when they approve the 2022 budget and maintenance fees. Like last year, the board will evaluate the year-to-date surplus and communicate their decision in the annual billing letter.
For additional information about the different types of Points and how to use them, visit
my.hgv.com/points. If you have questions about the different types of reservation windows, visit Club Navigator at
my.hgv.com/club-navigator or read the
2021 Club Reference guide at
my.hgv.com/club-reference-2021.
We hope this delivers more opportunities to travel with Hilton Grand Vacations.