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Forced to switch units during the week?

PamMo

PamMo

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I don't know how many of you read the TUG Marriott board, but one of the recent threads over there ( http://tugbbs.com/forums/showthread.php?t=236486 ) made me wonder about Starwood's policy? During a single Marriott reservation this week in Tahoe, a guest was told at check-in that they would have to move to a new room for their last night, due to an owner coming in to stay in his deeded week/unit (which the guest was assigned to for the first six nights). This is at the Marriott Residence Club in Tahoe, and they will have to vacate/move to a new unit on January 1st (this Friday). What an incredible inconvenience!

With all the overlaying of deeded weeks, deeded units, floating weeks/units, varying check-in days and length of stays, Home Resort, StarOptions, Sheraton Flex, Vistana points, II, RCI reservations... I sure hope a single reservation means one unit the whole time!
 
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BocaBoy

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PamMo said:
I don't know how many of you read the TUG Marriott board, but one of the recent threads over there ( http://tugbbs.com/forums/showthread.php?t=236486 ) made me wonder about Starwood's policy? During a single Marriott reservation this week in Tahoe, a guest was told at check-in that they would have to move to a new room for their last night, due to an owner coming in to stay in his deeded week/unit (which the guest was assigned to for the first six nights). This is at the Marriott Residence Club in Tahoe, and they will have to vacate/move to a new unit on January 1st (this Friday). What an incredible inconvenience!

With all the overlaying of deeded weeks, deeded units, floating weeks/units, varying check-in days and length of stays, Home Resort, StarOptions, Sheraton Flex, Vistana points, II, RCI reservations... I sure hope a single reservation means one unit the whole time!
Click to expand...
It probably does, but you really won't know until it happens that someone with a single reservation has to change rooms during the reservation. At Marriott (where we own), I would still say that a single reservation means you don't have to change rooms and this was an unintended glitch in the reservation system. I wouldn't sweat it as life has no absolute guarantees against errors.
 
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