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For All Who Think That Only Starwood Treats Us Like Dirt

BLUE AYES

TUG Member
Joined
Dec 21, 2007
Messages
306
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Location
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Resorts Owned
Sheraton VV KW; Sheraton VV Bella; Westin Lagunamar x 3 (51 & 52) ; Westin Kierland;
Plat. for Life
This is from a Marriott Forum:

To me, the issue isn't really the free breakfast, it is that Marriott continues to take important benefits away from platinum members, and no longer communicates changes to the program prior to their implementation. I not only earned lifetime platinum by being loyal, but also invested significant dollars in Marriott Vacationclub timeshares. I did this because I trusted the company and was treated like an important customer. Although most of my business travel is during the week, I most value the platinum benefits on my family trips on weekends and to resorts. I made several vacation decisions based on calling the hotel to determine if they have a CL and/or provide vouchers. I am very upset that the recent corporate dictate means two of my upcoming vacation hotels will not provide the services that had been offered when I made my vacation decision. The lack of honesty by Marriott regarding this issue is aggravating.



Although I don't travel as much as I previously did, my decisions account for about 200 room nights per year. Therefore, I would think that Marriott would recognize the longer term impact of alienating loyal customers such as myself. The problem today is that most large corporations hire consultants who tell them how to cut costs to raise revenues. These consultants never take into consideration the value these have in attracting and keeping loyal customers. Profits also invole revenue, and if enough of the people commenting on this issue start staying elsewhere, the profits will be impacted. Loyal customers are Marriott's greatest asset, but can become a liability if you continue to take away valued benefits, and more importantly, respect.



Regarding the breakfast issue, I recommend that vouchers be provided to customers who had made reservations prior to the change in policy. I also suggest Marriott at least offer breakfast vouchers at a greatly discounted price, or lower 2 for breakfast rates for platinum and gold members. Otherwise, I will be staying at Embassy and Homewood Suites.
 

YYJMSP

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This is from a Marriott Forum:

To me, the issue isn't really the free breakfast
Kinda funny, as there is a rumour going around (on FlyerTalk) that SPG is going to give breakfast to Platinum members as a new benefit this year...

What Marriott taketh away, Starwood giveth? :)
 

BLUE AYES

TUG Member
Joined
Dec 21, 2007
Messages
306
Reaction score
19
Points
229
Location
NYC
Resorts Owned
Sheraton VV KW; Sheraton VV Bella; Westin Lagunamar x 3 (51 & 52) ; Westin Kierland;
Plat. for Life
Not sure, to be clear, this was not my post on Marriott. Did a search on something else and found this post.
 

Sea Six

TUG Member
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Oct 15, 2005
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Location
Marco Island, FL
Resorts Owned
Club Regency - Marco Island
Lagunamar - Cancun
Vistana Villages Key West (2) - Orlando
Kinda funny, as there is a rumour going around (on FlyerTalk) that SPG is going to give breakfast to Platinum members as a new benefit this year...

What Marriott taketh away, Starwood giveth? :)
That would be cool! Wait, they probably mean Continental Breakfast - a cup of coffee and a donut. The more I think about it, when I stay at places that offer free breakfast in the morning, I do really appreciate it. No omelets made to order or anything like that, but usually coffee, tea, juice, cereals, toaster waffles, bagels, danish - things like that. I can handle that in the AM!
 
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