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fixed or floating week offers

JeffC

TUG Member
Joined
Mar 4, 2011
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Location
Long Island
Resorts Owned
Wyndham Mauna Loa Village, Sweetwater at Kauai, Club La Costa
Hi,

I had a week at Mauna Loa village, 6/14-6/21, canceled. I own a EOYE floating week. I first called reservations about a month ago to see what the situation was. At that time Hawaii had just extended the quarantine to the end of June so I knew the resort would not be open. They told me I could rebook for later in the year or "wait for the resort HOA to make me an offer". The rep said to call the resort directly once the reservation was officially canceled to see what the offer would be. About a week ago I got the emailed cancellation so I called the resort. The young lady at the desk was more than a little surprised when I told her what Wyndham had told me, she checked with her boss and told me that they have nothing to do with reservations. Any "offers" would be coming from Wyndham not the HOA. So my question is, has anybody who owns a fixed or floating week been made an "offer" and what was it? Here is the email I was sent:

We know how much you look forward to taking vacations. As the COVID-19 situation evolves, Club Wyndham Mauna Loa Village will have to remain temporarily closed at this time.

If you have not canceled your reservation(#5255403201), it will automatically be canceled for you.

We are actively working with your Homeowners Association to determine what options will be made available. These options will be based on the specific Homeowners Association’s governing documents.

We apologize for any inconvenience that this may cause. We can't wait to welcome you back to your resort once this situation improves. We will continue to monitor the coronavirus / COVID-19 situation and will provide ongoing updates as we receive them.

Thank you for being a valued part of Wyndham Vacation Clubs.

I checked with reservations and at the time I spoke to them there was availability in December, just curious if any one had gotten an offer to use there week into the future, i.e next year.

Thank You
Jeff


'
 

bnoble

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There are going to be some limits on what is possible at an individual resort, depending on its baseline usage rate and how it is structured. If a Hawaiian resort has an annual occupancy rate north of, say, 70% or so, there is no way for all of those people to fit within the current year. If your resort's governing documents allow deferral into a future year, that gives some added flexibility, but again: all the owned weeks eventually have to go somewhere, or they won't be usable. If the underlying usage rate is high enough, there isn't a way to solve this problem for everyone.

Wyndham also has a current promotion where they will convert fixed/floating weeks at (some subset of?) their managed resorts with no fees or purchase requirements. You can read more about that here: https://tugbbs.com/forums/threads/free-fixed-week-conversions.304932/
 

JeffC

TUG Member
Joined
Mar 4, 2011
Messages
331
Reaction score
242
Points
253
Location
Long Island
Resorts Owned
Wyndham Mauna Loa Village, Sweetwater at Kauai, Club La Costa
Well I waited til today to call Wyndham about what my options would be. I was happy to find out that they would extend my week into 2021. As per the rep I spoke to, I have to book before the end of this year for any available week next year. I'm not sure how they are going to fit at least 5 months of 2020 weeks that are unusable into 2021. I booked my week for next April.

Jeff C
 
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