Spacedemon
TUG Member
Please read below, I know that it is long but it explains timeline and the issues that I am having. I don't know how to proceed or what I should do at this time, if any of you have any suggestion please let me know....Thanks!
I saw an ad for the San Luis Bay Inn being sold by the Mid-west transfer here on TUG and proceeded with the purchase on July 14th, I provided all the necessary information and received a receipt on that day.
On September 6th I received a letter from San Luis Obispo County dated September 2nd stating that the legal description did not match the acquisition document as the interval number was not listed, as such transfer of ownership did not occur, the warranty deed was dated August 7th. This document shows that the previous owners and the Midwest transfer were carbon copied on the documents. On September 7th I sent this information to Midwest Transfer. I received an email the next day stating that it has been given to the title department and they will get it resolved as soon as possible.
On September 21st I received an email from Midwest Transfer with an attachment stating that it was the recorded deed and that it was sent to the resort for final approval, but this document had the same date of August 7th which still had the same incomplete information. On October 9th I called San Luis Obispo County and they confirmed that the property had not yet been transferred to my name. I emailed this information to the Midwest transfer and they stated they would call the county to get help.
On October 30th I emailed the mid-west transfer once again and asked for the status and let tem know that within 1-2 weeks I would be looking at what my options are, they replied and apologized for the delays blaming the issue on the fact that the county is not online and therefore has to be mailed in to record and upon its return they would let me know when it was recorded.
I have not heard anything further from the Mid-West transfer.
On November 5th I received a letter from Diamond resorts dated October 30th stating that my transfer has been completed and I am now an active owner. I immediately called Wyndham who manages the San Luis Bay Inn to reserve my room for 2016 when they stated that I was not in their system, they asked for the name of the previous owners and it still shows them in the system. I tried calling diamond resorts Title & recording department numerous times and it would always eventually go to voicemail. That evening I sent them an email stating the issue and asking what needed to happen for the transfer to be truly complete so that I could book a room. On November 12th I finally received a reply email stating that they were sorry but could not answer the question but if I had any more questions call 877-DRI-CLUB, I immediately called 877-DRI-CLUB and after waiting I was transferred to Owner Services for Wyndham, who said they were sorry but could not help me as it was Diamond’s responsibility to provide the transfer of ownership information. On Friday November 13th I called Diamond Title & Recording department once again and was initially told by the person whom answered that she would have to defer to the person who sent me the letter stating that transfer was complete who was the same person that stated that they could not answer my question via email. I practically begged and asked for her help and she stated that she would look into and would get back to me by Friday at 5:00 pm but I never received a call back.
Does anybody have any advice or have contacts that can assist, so far my first timeshare purchase experience has been awful!
I saw an ad for the San Luis Bay Inn being sold by the Mid-west transfer here on TUG and proceeded with the purchase on July 14th, I provided all the necessary information and received a receipt on that day.
On September 6th I received a letter from San Luis Obispo County dated September 2nd stating that the legal description did not match the acquisition document as the interval number was not listed, as such transfer of ownership did not occur, the warranty deed was dated August 7th. This document shows that the previous owners and the Midwest transfer were carbon copied on the documents. On September 7th I sent this information to Midwest Transfer. I received an email the next day stating that it has been given to the title department and they will get it resolved as soon as possible.
On September 21st I received an email from Midwest Transfer with an attachment stating that it was the recorded deed and that it was sent to the resort for final approval, but this document had the same date of August 7th which still had the same incomplete information. On October 9th I called San Luis Obispo County and they confirmed that the property had not yet been transferred to my name. I emailed this information to the Midwest transfer and they stated they would call the county to get help.
On October 30th I emailed the mid-west transfer once again and asked for the status and let tem know that within 1-2 weeks I would be looking at what my options are, they replied and apologized for the delays blaming the issue on the fact that the county is not online and therefore has to be mailed in to record and upon its return they would let me know when it was recorded.
I have not heard anything further from the Mid-West transfer.
On November 5th I received a letter from Diamond resorts dated October 30th stating that my transfer has been completed and I am now an active owner. I immediately called Wyndham who manages the San Luis Bay Inn to reserve my room for 2016 when they stated that I was not in their system, they asked for the name of the previous owners and it still shows them in the system. I tried calling diamond resorts Title & recording department numerous times and it would always eventually go to voicemail. That evening I sent them an email stating the issue and asking what needed to happen for the transfer to be truly complete so that I could book a room. On November 12th I finally received a reply email stating that they were sorry but could not answer the question but if I had any more questions call 877-DRI-CLUB, I immediately called 877-DRI-CLUB and after waiting I was transferred to Owner Services for Wyndham, who said they were sorry but could not help me as it was Diamond’s responsibility to provide the transfer of ownership information. On Friday November 13th I called Diamond Title & Recording department once again and was initially told by the person whom answered that she would have to defer to the person who sent me the letter stating that transfer was complete who was the same person that stated that they could not answer my question via email. I practically begged and asked for her help and she stated that she would look into and would get back to me by Friday at 5:00 pm but I never received a call back.
Does anybody have any advice or have contacts that can assist, so far my first timeshare purchase experience has been awful!
