Madge,
I don’t typically complain about RCI, because my experience thus far has been nothing but positive, but I have my first official complaint.
I called yesterday to discuss renewal rates and was told that I could extend my membership for 5 years, and as a special bonus, RCI would add a Red Week to my account. The VC went as far as to say that I would not have to pay any exchange fee or maintenance fee for this week.
Today I called to question from which resort this Red Week would come. The VC that I spoke with today told me that the bonus was not actually a banked Red Week, but rather a Last-Call Vacation (up to $199). In addition, I would need to travel by May 31, 06.
There is a big difference between a Banked Red Week and a Last-Call Vacation. Is there any monitoring of the phone lines by management to ensure quality/honesty? Why is it that I see no mention of this offer online? There are no “unknowns” when working online because everything is provided in writing.
I guess I now have something to complain about regarding RCI…
I don’t typically complain about RCI, because my experience thus far has been nothing but positive, but I have my first official complaint.
I called yesterday to discuss renewal rates and was told that I could extend my membership for 5 years, and as a special bonus, RCI would add a Red Week to my account. The VC went as far as to say that I would not have to pay any exchange fee or maintenance fee for this week.
Today I called to question from which resort this Red Week would come. The VC that I spoke with today told me that the bonus was not actually a banked Red Week, but rather a Last-Call Vacation (up to $199). In addition, I would need to travel by May 31, 06.
There is a big difference between a Banked Red Week and a Last-Call Vacation. Is there any monitoring of the phone lines by management to ensure quality/honesty? Why is it that I see no mention of this offer online? There are no “unknowns” when working online because everything is provided in writing.
I guess I now have something to complain about regarding RCI…