• The TUGBBS forums are completely free and open to the public and exist as the absolute best place for owners to get help and advice about their timeshares for more than 30 years!

    Join Tens of Thousands of other Owners just like you here to get any and all Timeshare questions answered 24 hours a day!
  • TUG started 30 years ago in October 1993 as a group of regular Timeshare owners just like you!

    Read about our 30th anniversary: Happy 30th Birthday TUG!
  • TUG has a YouTube Channel to produce weekly short informative videos on popular Timeshare topics!

    Free memberships for every 50 subscribers!

    Visit TUG on Youtube!
  • TUG has now saved timeshare owners more than $21,000,000 dollars just by finding us in time to rescind a new Timeshare purchase! A truly incredible milestone!

    Read more here: TUG saves owners more than $21 Million dollars
  • Sign up to get the TUG Newsletter for free!

    60,000+ subscribing owners! A weekly recap of the best Timeshare resort reviews and the most popular topics discussed by owners!
  • Our official "end my sales presentation early" T-shirts are available again! Also come with the option for a free membership extension with purchase to offset the cost!

    All T-shirt options here!
  • A few of the most common links here on the forums for newbies and guests!

Explorer Premium Package

dgaroufalis

newbie
Joined
Mar 9, 2012
Messages
1
Reaction score
0
Points
0
Location
South Lyon, MI
In November 2010 I purchased what I thought was a 1 week two bedroom stay at the Westin Ka'anapali Ocean resort villas for $2,495. That is what I was told by the salesperson. I am now trying to book my return stay and I am told that the contract that I signed was only for a studio with a max of 4 people for which there are 5 in my family. Obviously not going to work for us and I obviously would never have purchased a studio. Has anyone else purchased an explorer package from Maui and if so how much did you pay and how big was the room. I would like to compare to what I paid. Thank you. I eagerly await your responses.

Sincerely,

DFG
 

DavidnRobin

TUG Member
Joined
Dec 20, 2005
Messages
11,822
Reaction score
2,237
Points
698
Location
San Francisco Bay Area
Resorts Owned
WKORV OFD (Maui)
WPORV (Kauai)
WSJ-VGV (St. John)
WKV (Scottsdale)
You mention this was an Explorer Package - what does the paperwork say? The one that you signed? What a salesperson told you means little - it comes down to what you signed in your contract with them.
 

YYJMSP

TUG Member
Joined
Apr 2, 2009
Messages
2,533
Reaction score
192
Points
448
Location
BC, Canada
I am told that the contract that I signed was only for a studio

The various Explorer packages are always for Studio units, it says so explicitly in your contract... If the salesperson said anything else, he/she lied.

You may be able to make alternative arrangements when you go to book your return visit.

For example, we had a 5-night studio at WMH as part of a specific Explorer package -- we instead talked them in to a 4-night hotel-side full suite when we called to book the return visit. We ended up with one of the Presidentials Suites due to a bunch of issues when we actually arrived.
 

hefleycatz

TUG Member
Joined
Sep 8, 2008
Messages
753
Reaction score
2
Points
378
Location
Wildwood MO
We purchased an Explorer "Ultra" package in '08 for FL or SC. Each one states either 8 day/7 night x amount of starpoints- 5 day/4 night x amount of starpoint, stay in a one or two bedroom, based on availability. No mention of a studio. But Hawaii could be different. Check your paperwork and see what you signed. We went back and had a two bedroom.

lee
 

J&JFamily

TUG Member
Joined
Jul 9, 2009
Messages
239
Reaction score
11
Points
229
Location
So Cal
The various Explorer packages are always for Studio units, it says so explicitly in your contract... QUOTE]

Not always. We've been offered Explorer Packages for stays in larger units in the past. But the bottom line is the OP needs to read what is in his/her paperwork. As previously stated, what the salesperson means nothing; what matters is what is in the signed contract/document.
 

Richierich2

TUG Member
Joined
Oct 20, 2011
Messages
101
Reaction score
18
Points
228
Location
Damascus, OR
That's how I found this board.

I rented at wkorvn and decided to do the presentation. I had walked around Lahaina and saw that I could buy for like 31k. I declined the 65k presentation price but decided to take the explorer package, to keep my options open. I went back to our studio, and got to this message board and found I could rent a one bed or almost a two bedroom for the same price.

So when I got home I followed the board advise and declined, I would try to upgrade as I am only going to rent one bedroom with my kids.
 
Top