Explorer Premium Package

[dgaroufalis]

In November 2010 I purchased what I thought was a 1 week two bedroom stay at the Westin Ka'anapali Ocean resort villas for $2,495. That is what I was told by the salesperson. I am now trying to book my return stay and I am told that the contract that I signed was only for a studio with a max of 4 people for which there are 5 in my family. Obviously not going to work for us and I obviously would never have purchased a studio. Has anyone else purchased an explorer package from Maui and if so how much did you pay and how big was the room. I would like to compare to what I paid. Thank you. I eagerly await your responses.

Sincerely,

DFG

 

[DavidnRobin]

You mention this was an Explorer Package - what does the paperwork say? The one that you signed? What a salesperson told you means little - it comes down to what you signed in your contract with them.

 

[YYJMSP]

I am told that the contract that I signed was only for a studio

The various Explorer packages are always for Studio units, it says so explicitly in your contract... If the salesperson said anything else, he/she lied.

You may be able to make alternative arrangements when you go to book your return visit.

For example, we had a 5-night studio at WMH as part of a specific Explorer package -- we instead talked them in to a 4-night hotel-side full suite when we called to book the return visit. We ended up with one of the Presidentials Suites due to a bunch of issues when we actually arrived.

 

[hefleycatz]

We purchased an Explorer "Ultra" package in '08 for FL or SC. Each one states either 8 day/7 night x amount of starpoints- 5 day/4 night x amount of starpoint, stay in a one or two bedroom, based on availability. No mention of a studio. But Hawaii could be different. Check your paperwork and see what you signed. We went back and had a two bedroom.

lee

 

[J&JFamily]

The various Explorer packages are always for Studio units, it says so explicitly in your contract... QUOTE]

Not always. We've been offered Explorer Packages for stays in larger units in the past. But the bottom line is the OP needs to read what is in his/her paperwork. As previously stated, what the salesperson means nothing; what matters is what is in the signed contract/document.

 

[Richierich2]

That's how I found this board.

I rented at wkorvn and decided to do the presentation. I had walked around Lahaina and saw that I could buy for like 31k. I declined the 65k presentation price but decided to take the explorer package, to keep my options open. I went back to our studio, and got to this message board and found I could rent a one bed or almost a two bedroom for the same price.

So when I got home I followed the board advise and declined, I would try to upgrade as I am only going to rent one bedroom with my kids.