MB59
newbie
- Joined
- Jan 4, 2021
- Messages
- 9
- Reaction score
- 0
- Points
- 11
- Resorts Owned
- Desert Club Las Vegas
Anyone has any idea how to use the excessive points that was accrued in 2020 that was unable to convert into HIG credits? I was told by their customer service staff after I found out that I couldn't convert my Holiday Inn Club points to HIG that I could use those points for air tickets, cruises and car rental and I have until June 2022 to use them. But I found out today when using points to purchase air tickets, they redeemed the points from my 2021 point inventory instead of 2020 points. I feel cheated and upset because Holiday Inn Club lied to their members and took away the ability to convert unused club points into HIG credit in 2020 amidst the pandemic. Thanks for your help!