When I got home from work today, I had a message from II stating that Rancho Manana in Cave Creek, AZ was closing and that my exchange for Thanksgiving (which I have had for over a year) would have to be canceled. After calling the resort and spending over an hour on the phone with II, it turns out that the resort itself may not be closing...but its future is uncertain as the developer has gone bankrupt. All of the weeks deposited into II were from the pool of ILX-owned weeks, and these reservations...along with all confirmed exchanges through Interval International...have been canceled. The only people who will be able to use the resort are those who own through the Rancho Manana Residence Club or those who rent directly from the resort.
Unfortunately, II was not able to find a replacement exchange for me for Thanksgiving week. That was not a surprise, but it is disappointing to have my upcoming vacation cancelled. After checking multiple alternatives, the best they could do was put in a new search for something this winter. I am hoping for a high end, two bedroom unit at a resort in Arizona or Southern California...as I would like to get something comparable to what I lost. Rancho Manana was an extremely nice resort...and it was even pet friendly...so this is definitely disppointing.
I just want to alert anyone else who may have an exchange into Rancho Manana. You definitely will want to call II and see if you still have an exchange or not.
Steve
Unfortunately, II was not able to find a replacement exchange for me for Thanksgiving week. That was not a surprise, but it is disappointing to have my upcoming vacation cancelled. After checking multiple alternatives, the best they could do was put in a new search for something this winter. I am hoping for a high end, two bedroom unit at a resort in Arizona or Southern California...as I would like to get something comparable to what I lost. Rancho Manana was an extremely nice resort...and it was even pet friendly...so this is definitely disppointing.
I just want to alert anyone else who may have an exchange into Rancho Manana. You definitely will want to call II and see if you still have an exchange or not.
Steve
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