CMcCT
newbie
- Joined
- May 18, 2023
- Messages
- 2
- Reaction score
- 0
- Points
- 1
- Resorts Owned
- HGVC - Grand Waikikian
We own HGVC Grand Waikikian. For a while, we ended up depositing some points in RCI. No issues pre Hilton deposits.
However, HGVC requires us to access our RCI account through their website to work with our deposited points. But, for 2 years, the link has been broken and we can’t get anyone to fix it. We also can’t work directly with RCI.
We’ve tried to book through calls to Elite reps, but it’s hard to find availability without online access and they keep dropping our calls. We are about to lose 14k club points.
Any good ideas for escalating to someone with authority in HGVC/Hilton? Sales reps aren’t helpful nor is Elite call center.
This is essentially fraud (paying for something with no return value). Also, any good attorney recommendations?
However, HGVC requires us to access our RCI account through their website to work with our deposited points. But, for 2 years, the link has been broken and we can’t get anyone to fix it. We also can’t work directly with RCI.
We’ve tried to book through calls to Elite reps, but it’s hard to find availability without online access and they keep dropping our calls. We are about to lose 14k club points.
Any good ideas for escalating to someone with authority in HGVC/Hilton? Sales reps aren’t helpful nor is Elite call center.
This is essentially fraud (paying for something with no return value). Also, any good attorney recommendations?