- Joined
- Jul 7, 2009
- Messages
- 1,234
- Reaction score
- 292
- Points
- 293
- Location
- Massachusetts
- Resorts Owned
- Marriott Grande Vista
I got an email last night from MVC (see below). It states that I need to create a new account for my weeks, which are in a trust. At the end it states "Here's the quick fix". HA! Here's the steps for the "quick fix"
First I logged into my (old) account. I got in, but I couldn't do anything - I couldn't check my reservations, I couldn't book a week, etc.
So then I followed the instructions in the email... very easy. I went to the login page, clicked on "Create a new account", created a new username and password, and hit Enter. Then it asked for my first and last name, as well as my Customer Number, all of which were included at the end of the email. And guess what? It failed!
I contacted Owner Services, as directed in the email for any problems, and spent 1/2 hour with an agent in a Chat, who was unable to help me. I tried a different browser. I tried resetting my password as indicated, but nothing worked. He/she said they would report it to web support. So for now I no longer have a working account. Has anyone experienced this? Were you successful? Geez - why is their web stuff so sucky?
(The email follows, up to the 3 easy steps for the quick fix):
- Go to marriottvacationclub.com.
- Click on Owner Login and Create New Account.
- Follow the steps to create a new account using the name and associated customer number of an authorized entity representative.
First I logged into my (old) account. I got in, but I couldn't do anything - I couldn't check my reservations, I couldn't book a week, etc.
So then I followed the instructions in the email... very easy. I went to the login page, clicked on "Create a new account", created a new username and password, and hit Enter. Then it asked for my first and last name, as well as my Customer Number, all of which were included at the end of the email. And guess what? It failed!
Unavailable Customer ID
This customer ID is already connected to an existing account. Try resetting your password to access this existing connection.
This customer ID is already connected to an existing account. Try resetting your password to access this existing connection.
I contacted Owner Services, as directed in the email for any problems, and spent 1/2 hour with an agent in a Chat, who was unable to help me. I tried a different browser. I tried resetting my password as indicated, but nothing worked. He/she said they would report it to web support. So for now I no longer have a working account. Has anyone experienced this? Were you successful? Geez - why is their web stuff so sucky?
(The email follows, up to the 3 easy steps for the quick fix):
Online Enhancements to Entity Ownership Accounts |
As we bring multiple vacation clubs together, many enhancements to your ownership are underway. This includes software upgrades to better support your vacation goals, secure your personal information, and enhance online usability. |
ENTITY OWNERS NEED TO UPDATE THEIR ONLINE ACCOUNTS |
We understand that recent updates have resulted in Entity Owners (those who took legal title to vacation ownership interests in an entity and not in a natural person such, as corporations or trusts) no longer having online access to make or view reservations. We apologize for the inconvenience, and want to help you resolve this as quickly as possible. |
PLEASE CREATE A NEW OWNER LOGIN USING AN AUTHORIZED ENTITY REPRESENTATIVE |
An authorized entity representative, such as a trustee, director, officer or member, on your ownership must now be the person who makes — and is listed on — a reservation. |
HERE’S THE QUICK FIX |