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Encore Deception?

gonadz

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I attended a presentation at The Mayflower, Washington DC, in Jan, 2019, fully paid the Encore Package price and agreed to attend Encore Presentation within 18 months. It was clearly indicated that I could return to The Mayflower, or select another Pulse location for the second presentation, by the Encore Marketing Executive. I called to book that presentation, at another location, and they are telling me MVCI is telling me I am locked into The Mayflower. What do you advise I do to, or who to contact?
 

gonadz

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On the Encore Membership Agreement;
- 4 Nights in a Hotel Room at Marriott Vacation Club Pulse at a MVCI Approved Hotel Accommodation
- I understand I will be provided with a guest room at Marriott Vacation Club Pulse at The Mayflower, Washington DC on a space available basis, or MVCI approved accommodations of comparable value as determined by MVCI, at its sole discretion and are not guaranteed.

We were CLEARLY told that we could attend the Encore Presentation at any number of locations, such as Phoenix, Newport Coast, etc... as those were of greater interest to us.
 

Mr. Vker

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We've bought an Encore before...and could select other locations at time of purchase, but not after.
 

gonadz

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That was not a condition presented to us, the Encore Marketing Executive said we have from Jan 2109 Execution date to July 2020 Expiration date to do the second presentation. Never asked to identify a specific location on the Execution date.
 

TheTimeTraveler

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On the Encore Membership Agreement;
- 4 Nights in a Hotel Room at Marriott Vacation Club Pulse at a MVCI Approved Hotel Accommodation
- I understand I will be provided with a guest room at Marriott Vacation Club Pulse at The Mayflower, Washington DC on a space available basis, or MVCI approved accommodations of comparable value as determined by MVCI, at its sole discretion and are not guaranteed.

We were CLEARLY told that we could attend the Encore Presentation at any number of locations, such as Phoenix, Newport Coast, etc... as those were of greater interest to us.


It sounds like what you were verbally told and what you signed were two differing fees. I would ask to be released from the future encore presentation and try and get your deposit back (likely easier said than done).




.
 

darius

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Marriott has two various of the encore package. One (which is slightly cheaper) that only allows usage at the location in which you did your presentation - and another, slightly higher which allows other locations as well. I'd just ask them if you could upgrade to the other option - otherwise I'd use it at the one you've purchased at.

I always recommend reading everything before signing and paying for it. Wish you the best with this...
 

billymach4

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Since you have a name like ahem Gonadz... I would certainly take the fight up with Marriott.
 
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