Hello All,
I have an upcoming family reunion vacation at the Elara and have multiple reservations booked using HGVC ownership, Interval and RCI. I called Elara and they almost gave me a heart attack because the lady mentioned all my reservations were cancelled. She told me she sees them, but they were all cancelled. I asked for her to check with a manager who found all the reservations. She noted a request in the HGVC reservation but indicated the exchange reservations have not been updated to my name so she cannot put a request for same floor. She also told me there is no contact email that I can use to send requests. Another front desk lady told me the computer selects room assignment and it's first come first serve.
Check in is less than 3 weeks and in the past, when we have stayed at Elara (again with multiple reservations booked via II, HGVC, RCI), they have been much more accommodating. Did something change at Elara where the service has really gone down?? Does anyone have an email contact for requests at the Elara?
TIA
I have an upcoming family reunion vacation at the Elara and have multiple reservations booked using HGVC ownership, Interval and RCI. I called Elara and they almost gave me a heart attack because the lady mentioned all my reservations were cancelled. She told me she sees them, but they were all cancelled. I asked for her to check with a manager who found all the reservations. She noted a request in the HGVC reservation but indicated the exchange reservations have not been updated to my name so she cannot put a request for same floor. She also told me there is no contact email that I can use to send requests. Another front desk lady told me the computer selects room assignment and it's first come first serve.
Check in is less than 3 weeks and in the past, when we have stayed at Elara (again with multiple reservations booked via II, HGVC, RCI), they have been much more accommodating. Did something change at Elara where the service has really gone down?? Does anyone have an email contact for requests at the Elara?
TIA