I sent a letter to Disney Vacation Club and in it I asked Jim Lewis, the president, to allow DVC members, trading in through II, be allowed the free internet perk. I sent a letter to Mr. Lewis by priority mail with a signature requested. I never heard back from him or from one of his underlings.
On this trip to SSR everything was different from on our previous trip to DVC using an II trade. I was accorded all the same perks as any other member including free internet. (They did charge me $95 for what they call service fees. I think that's a giant ripoff but for the cost of the week I wasn't complaining)
Bottom line was I was treated like any other member and I had a great time. I just wish he had been nice enough to acknowledge my letter in some way. The only way I found out he implemented my suggestions, and maybe others suggested the same as well, was when I got onsite. Then I was pleasantly surprised.
On this trip to SSR everything was different from on our previous trip to DVC using an II trade. I was accorded all the same perks as any other member including free internet. (They did charge me $95 for what they call service fees. I think that's a giant ripoff but for the cost of the week I wasn't complaining)
Bottom line was I was treated like any other member and I had a great time. I just wish he had been nice enough to acknowledge my letter in some way. The only way I found out he implemented my suggestions, and maybe others suggested the same as well, was when I got onsite. Then I was pleasantly surprised.