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Dramatic sound reduction with Comcast with Tivo

pcgirl54

pcgirl54

Tug Review Crew: Rookie
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I turn the TV sound up as loud as it can go and strain to hear on the highest sound control. No issue with TIVO downloads (podcasts)only "watch TV" live and recorded programs. I cannot hear if I have the AC on. We have a new HDTV and thought it was the TV since I never had issues with the old analog set. TIVO downloads llike Circuits or CNET I need to turn the volume dpwn therefore it is not the TV.

Any one notice this or have an idea how to correct this ?
 
Volume

I'm having trouble with the sound with both Time Warner and Comcast now that I've bought HDTVs! Usually the programs are so low that I have to turn the TVs way up and then the commercials blast me out of my chair. Once in awhile, it's just the opposite. Go figure.

I'm also having lip sync problems in the Comcast house. They sent someone twice. The first person said it was a connection problem and replaced my
in-wall connector. The second said that is a signal problem and wants me to run new higher something lines. He was kind enough to tell me that if I buy the insurance for three months, it would pay for it and then I could cancel the insuance as three months insurance would be much cheaper than the new line. Both adjusted the cable box volume but the low/loud problem remains. The lip sync thing comes and goes now.

It's really frustrating!
 
We also have the same issues. We purchased a top of the line Sony tv and I wish we had our old one back. We were out to dinner with neighbors last week, all of whom are Comcast customers and all of whom have numerous problems with Comcast. We also periodically get an annoying humming sound which goes away. Often, we have to pull the plug and reboot the set because of errors or no sound. I wish we had another cable company!!! We would go to Satellite but my husband would have to pay for some super sports package......
 
We just bought a HDTV and comcast hooked it up to the new box I needed. I also can't turn the volume high. I don't have TIVO. I usually watch TV while on my treadmill but now it is watch only, can't hear it. I thought it was me. Maybe I'll give them a call and see what they say.
 
Thanks for the link. Dh an IT guy has been to the Tivo site. It seems that no matter the brand TV people are having audio issues. Fios customers also have audio issues. So it is not just Comcast per posts on Tivo forums.

He is perplexed and I am frustrated with not being able to hear. I thought it was the TV but I don't think so now.
 
After reading about all of these Comcast problems, I'm glad they refuse to service our developement (not enough houses to be profitable) even though we have more than enough lots to equal a fairly large town.

Linda, see if the humming is only when there is a white or very light background on the picture. That means that the white gain is too high from the broadcast to match your TV. Try darkening your screen (in setup) a little, it might help.
BTW, you don't have to spend big bucks to get a HDTV after Feb. because of the end of analog transmissions. You can buy a tube, flat screen with a digital tuner much, much cheaper. We just got a 27" for less than $300. The thing to look for is, apparently, the SDTV logo.
 
Adjust the Volume on DVR Controls

On the TW provided HD DVRs there is a volume control. Every time the box resets itself, it also resets the volume controls on the box. I have to put the volume on the DVR at maximum to be able to better control the volume on the TV.

Check if your Tivo or DVR has a volume control and put it on max volume.

Hope that helps. It certainly helps at my house.
 
We do not have a volume control on Tivo or the Cable Box but that was a good idea to check. We do not have a Comcast DVR but a regular cable box plus TiVo series 2 in the room this is effecting.

We have another room with a DVR no issues and no TiVo box.
 
Our DVR has volume control buttons directly on the box and not on the remote control or in the software.

There must be some other setting on the boxes that can be changed. What else could it be?

Does the Tivo has settings that are software driven? Could it be there is a volume control there in addition to the TV volume?
 
We had a Comcast service man come to the house when we ruled out all else. I forgot we have a service plan. It was not the comcast box as they swapped out old for new since we have both models in the house so we did not need a new box.

It seems that the two prior Comcast service men to install digital phones and recable did a shoddy job.There were sparks within the box on the telephone pole. There was some tiny metal piece that was supposed to be removed and was not.

The other issue was the way the cables were configured and spliced into three junction boxes instead of one. This means the signal and sound dimishes with each additional juncture. The latest Comcast service person did an excellent job trying to determine what was the issue and he was going to alert his superviser to the terrible work that was done by the last two employees. He was here for two hours and redid everything and was upsetthat poor work was done. He was going to investigate why our sound was so bad as it really concerned him. He removed about 30 ft of cable.

Our sound is not full strength but is at least 50% better and I can hear the TV now without straining to hear.

So it may be the way your cables are configured and not the new TV or the box that effects the sound.
 
Last edited:
Update to sound issue

We had a Comcast service man come to the house when we ruled out all else. I forgot we have a service plan. It was not the comcast box as they swapped out old for new since we have both models in the house so we did not need a new box.

It seems that the two prior Comcast service men to install digital phones and recable did a shoddy job.There were sparks within the box on the telephone pole. There was some tiny metal piece that was supposed to be removed and was not.

The other issue was the way the cables were configured and spliced into three junction boxes instead of one. This means the signal and sound dimishes with each additional juncture. The latest Comcast service person did an excellent job trying to determine what was the issue and he was going to alert his superviser to the terrible work that was done by the last two employees. He was here for two hours and redid everything. He was going to investigate why our sound was so bad. He removed about 30 ft of cable.

Our sound is not full strength but is at least 50% better and I can hear the TV now without straining to hear.

So it may be the way your cables are configured and not the new TV or the box.
 
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