• The TUGBBS forums are completely free and open to the public and exist as the absolute best place for owners to get help and advice about their timeshares for more than 30 years!

    Join Tens of Thousands of other Owners just like you here to get any and all Timeshare questions answered 24 hours a day!
  • TUG started 30 years ago in October 1993 as a group of regular Timeshare owners just like you!

    Read about our 30th anniversary: Happy 30th Birthday TUG!
  • TUG has a YouTube Channel to produce weekly short informative videos on popular Timeshare topics!

    Free memberships for every 50 subscribers!

    Visit TUG on Youtube!
  • TUG has now saved timeshare owners more than $21,000,000 dollars just by finding us in time to rescind a new Timeshare purchase! A truly incredible milestone!

    Read more here: TUG saves owners more than $21 Million dollars
  • Sign up to get the TUG Newsletter for free!

    60,000+ subscribing owners! A weekly recap of the best Timeshare resort reviews and the most popular topics discussed by owners!
  • Our official "end my sales presentation early" T-shirts are available again! Also come with the option for a free membership extension with purchase to offset the cost!

    All T-shirt options here!
  • A few of the most common links here on the forums for newbies and guests!

Does Starwood really wonder why some of us are baffled and annoyed with them?

rickandcindy23

TUG Review Crew: Elite
TUG Member
Joined
Jun 6, 2005
Messages
32,949
Reaction score
9,693
Location
The Centennial State
Resorts Owned
Wyndham Founder; Disney OKW & SSR; Marriott's Willow Ridge and Shadow Ridge,Grand Chateau; Val Chatelle; Hono Koa OF (3); SBR(LOTS), SDO a few; Grand Palms(selling); WKORV-OF ,Westin Desert Willow.
Dear Cynthia,

Thank you for contacting Sheraton Vacation Ownership. We welcome the opportunity to assist you.

We apologize for any confusion. Reservation 288XXX is not showing on your MyStarCentral account because it is made with contract 402XXX. This contract is not linked to your other weeks of ownership because your name is deeded as Cynthia XXXX while your name is deeded as Cynthia L XXXX on your other weeks. Please rest assured that we currently have both reservation 288XX0 and 288XX1 on file.

If you wish to view reservation 288XX0 online, you must create a separate MyStarCentral login for contract 402XXX.

Should you need further assistance, please contact Owner Services at:

Sheraton 888-SV-OWNER (786 9637)
407- 903- 4649

Owner Services is available Monday through Friday, 9 a.m. to 9 p.m. and Saturday through Sunday, 9 a.m. to 6 p.m. Eastern Time.

Sincerely,
Erick Hang
E-Communications Specialist
Owner Services
 

krj9999

TUG Member
Joined
Aug 30, 2007
Messages
1,115
Reaction score
185
Location
Maryland
At least you got a reply. I sent a message on mystarcentral back on 12/30 asking a simple question that STILL has not been responded to. :eek:
 

PamMo

TUG Review Crew: Veteran
TUG Member
Joined
Jul 17, 2006
Messages
5,338
Reaction score
3,217
Location
Missouri
Cindy, the exact name on the deed matters a lot. Even with the same first/last name and address, you could be mother and daughter. I sure wouldn't hold it against Starwood that they didn't automatically bundle them all together.
 

rickandcindy23

TUG Review Crew: Elite
TUG Member
Joined
Jun 6, 2005
Messages
32,949
Reaction score
9,693
Location
The Centennial State
Resorts Owned
Wyndham Founder; Disney OKW & SSR; Marriott's Willow Ridge and Shadow Ridge,Grand Chateau; Val Chatelle; Hono Koa OF (3); SBR(LOTS), SDO a few; Grand Palms(selling); WKORV-OF ,Westin Desert Willow.
Cindy, the exact name on the deed matters a lot. Even with the same first/last name and address, you could be mother and daughter. I sure wouldn't hold it against Starwood that they didn't automatically bundle them all together.

Same address, same phone number, same people on the deeds. This is a middle initial, and our kids are on our deeds, so no, it cannot be that close and be someone else. If I give them my phone number, they see all of my weeks, including this one. It's really, really ridiculous.

I am having enough problems keeping track of II deposits, and now this issue.

Rick is going to start a trust and put all of our timeshares into it. The only ones we won't include are the Wyndham, because that would just mess them up, and our Platinum benefits.

I guess he needs to do that this next month, finally, and be done with issues from Starwood (not that it will solve the II exchange issues).
 

jarta

TUG Member
Joined
Feb 1, 2008
Messages
2,916
Reaction score
1
Location
Chicago
cindy, ... This is the same problem you had 2 years ago - putting all sorts of conflicting, non-standard names on the various deeds. Then, complaining Starwood and II would not let you have one account for all. Sorry to see you have done little or nothing over the past 2 years to cure this "problem."

The same solutions recommended to you 2 years ago apply. You have always held the key to removing the problems which you yourself created on the assumption you would need lots of varying deeds to avoid probate.

One trust may not work if you demand that different properties be held by different beneficiaries in different percentage ownerships which will change as you continue to buy and sell properties every year. The problem will not be Starwood. Starwood will probably honor the single trust. (But, have you checked with Starwood's Legal Dept. to see if the single trust consolidating properties with various ownership groups will work?) The problem will most likely be the cost of drafting the trust documents the way you will want them drafted.

Preparing and filing corrective deeds from the various owners to the trust is probably the safest way to get everything into one account. Good luck unscrambling this unique mess. ... eom
 

Bill4728

Moderator
Joined
Jun 6, 2005
Messages
11,052
Reaction score
615
Location
Lake Tapps, WA
OK to continue this thread of why I'm baffled and annoyed with Starwood. We just returned from a point stay in London. One night on my points and one night on my wife's points. Got an email from starwood on both which said they pulled the points for the award.

BUT it seems that the hotel booked one under cash. So when checking out they said they gave us a bill , after several minutes and several people they found the award and said they wouldn't bill us. Now the hotel says they never said that and will not bill the stay to the award

Still working to get this fixed. BUT as the local starwood hotel that we used to stay at several times a year recently changed to a non starwood hotel using this award may not be that easy.
 

jarta

TUG Member
Joined
Feb 1, 2008
Messages
2,916
Reaction score
1
Location
Chicago
Bill4728, ... "One night on my points and one night on my wife's points. ... BUT it seems that the hotel booked one under cash."

I think you are confused about what happened. Your problem is that you and your wife made 2 separate reservations for one night and only checked in on one reservation. So, the hotel charged one day of the reservation you checked in on to points and the additional night stayed to cash. That's why you got one bill. You would have gotten 2 separate bills if you had checked out on the one reservation and then in on the other reservation.

You lost the points on the 2nd reservation because you neither checked in on it nor cancelled it more than one day prior to the day you were supposed to arrive.

Did you make it clear that 2 reservations were made with different confirmation numbers when you checked in?

This confusion could have been easily avoided by having your wife give you her Starpoints and making only one reservation under your name. If the hotel is just managed by Starwood (not owned) there might not be much that Starwood can do to get the hotel to relent - except to return the Starpoints used for the 2nd reservation to your wife or your account. ... eom
 
Last edited:

LisaRex

TUG Review Crew
TUG Member
Joined
Mar 10, 2007
Messages
6,792
Reaction score
317
Location
'burbs of Cincinnati, OH
Resorts Owned
Used to own: WKORV-N; SVV - Bella
OK to continue this thread of why I'm baffled and annoyed with Starwood. We just returned from a point stay in London. One night on my points and one night on my wife's points. Got an email from starwood on both which said they pulled the points for the award.

You have it documented that they are considering it an award stay. So I'd threaten to dispute the credit card payment if they persist.
 
Top