"mass casualty event" isn't accurate for what they describe. That term would be for an airliner coming down, train derailment, 100 car pile up on the interstate, and hundreds of patients rushed to a hospital all at once. Not the onesie twosie suicide or missed cancer screening that catches up in a month or two. I have never ever had those monthly. Once a year at most.
I'm sorry about the lady who could not be helped with telehealth counselling but I remain unclear on why it would have to be in person to be helpful. I lack perspective on that matter. However, I would not expect anyone depressed or battling addiction to suddenly be fine when the economy opens. Being able to more easily procure elicit drugs doesn't really solve that problem. There will be mass joblessness for a long while, so the unemployed are not magically cured.
There does remain the possibility of getting an essential worker job. I am seeing on the local news daily calls for more workers.