RNCollins
TUG Lifetime Member
- Joined
- Jan 2, 2016
- Messages
- 3,336
- Reaction score
- 1,202
- Location
- Borscht Belt
- Resorts Owned
- Tradewinds, Quarter House, Casa Ybel
-email sent to owners on March 19, 2020
“A MESSAGE FROM MARCO GALAVERNA, PRESIDENT & COO, DIVI RESORTS
Dear Valued Divi Resorts Vacation Owner,
Firstly, I want to thank you for your continued business and loyalty to Divi Resorts. This unprecedented pandemic has certainly changed the way we go about our daily lives and routines. As both travel and hospitality have been one of the hardest hit industries, I wanted to reach out to let you know how Divi Resorts is meeting those challenges.
After the governments of Aruba, Bonaire and Sint Maarten announced the difficult, but necessary decision to mandate the suspension of incoming flights until March 31st, our North Carolina reservations team immediately extended phone hours and answered hundreds of calls and emails to assist in modifying reservations.
On the Divi Resorts Vacation Ownership Portal, we are posting continuous updates and information to ensure that owners who are currently on the island get the latest news, and to help keep our incoming owners traveling through March 31st and beyond informed. This information is also posted on our Facebook pages. We ask that you keep monitoring these places in the coming days and weeks for the latest news.
Thank you to everyone who has asked us what they can do to support Divi Resorts and our exceptional staff during these challenging times. The most helpful thing you can do is to rebook your vacation and bring your family and friends along to enjoy our beautiful islands as soon as it is safe and possible to do so.
The islands remain stunningly beautiful, our resort staff will continue to maintain and secure your home away from home, and our North Carolina team will keep informing you on all the latest news.
Lastly, thank you for your patience and support during this difficult time, and best wishes to you and your families. Stay healthy and safe.”
.
Marco Galaverna
President, COO, Divi Resorts
“A MESSAGE FROM MARCO GALAVERNA, PRESIDENT & COO, DIVI RESORTS
Dear Valued Divi Resorts Vacation Owner,
Firstly, I want to thank you for your continued business and loyalty to Divi Resorts. This unprecedented pandemic has certainly changed the way we go about our daily lives and routines. As both travel and hospitality have been one of the hardest hit industries, I wanted to reach out to let you know how Divi Resorts is meeting those challenges.
Our resort staff reacted quickly, calmly, efficiently and effectively in following the CDC and the WHO’s recommended guidelines. They also closely followed island government and regulatory agency advisories, all while serving our guests and supporting each other. As a leader, I could not be prouder of their efforts. Please be assured, that the ongoing health and well-being of all of our guests and staff is and will remain our top priority.After the governments of Aruba, Bonaire and Sint Maarten announced the difficult, but necessary decision to mandate the suspension of incoming flights until March 31st, our North Carolina reservations team immediately extended phone hours and answered hundreds of calls and emails to assist in modifying reservations.
On the Divi Resorts Vacation Ownership Portal, we are posting continuous updates and information to ensure that owners who are currently on the island get the latest news, and to help keep our incoming owners traveling through March 31st and beyond informed. This information is also posted on our Facebook pages. We ask that you keep monitoring these places in the coming days and weeks for the latest news.
Thank you to everyone who has asked us what they can do to support Divi Resorts and our exceptional staff during these challenging times. The most helpful thing you can do is to rebook your vacation and bring your family and friends along to enjoy our beautiful islands as soon as it is safe and possible to do so.
The islands remain stunningly beautiful, our resort staff will continue to maintain and secure your home away from home, and our North Carolina team will keep informing you on all the latest news.
Lastly, thank you for your patience and support during this difficult time, and best wishes to you and your families. Stay healthy and safe.”

Marco Galaverna
President, COO, Divi Resorts