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Disney Annual Passes Extended

bogey21

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My Son told me he will be heading to Disney in a week or so. Apparently he was notified that the maturity date on their expired Season Passes had been extended for 3 months. He also told me that the rate for the motel they always use will be $79 rather than the (aprx) $150 they usually pay. He and his wife are going to drive rather than fly for obvious reasons...

George
 

nomoretslt

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Does he realize that an annual pass won’t help him get into the parks in the next week or two? The parks don’t reopen until mid-July. DVC resorts open in a couple of weeks, but no parks.
 

dioxide45

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I don't see the dates extended on our APs. I am going to be calling them hoping they will just cancel them and we won't have to make any further monthly payments. The park going experience they are offering now is nothing close to what we bought. No shows, no fireworks, no parades. Rides are secondary for us.
 

bogey21

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Does he realize that an annual pass won’t help him get into the parks in the next week or two? The parks don’t reopen until mid-July. DVC resorts open in a couple of weeks, but no parks.
I checked with my Son. I think he misread the information he received. He thought it said June 11 and June 16. He is going to check but you may have save him about 1,500 miles of driving. Many thanks...

George
 

paxsarah

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I checked with my Son. I think he misread the information he received. He thought it said June 11 and June 16. He is going to check but you may have save him about 1,500 miles of driving. Many thanks...

This is just one more example of why I wouldn't want to be the first one out of the gate on any kind of travel at this point, especially theme park travel. You should advise your son that he shouldn't necessarily count on being able to enter the parks in mid-July, either (if he's planning to simply try again next month). Disney will have a system of limited capacity reservations to the parks, and no one at this point is quite sure how they'll determine who gets those reservations. I would not hop in my car to drive 1,500 miles unless I had those reservations in hand.
 

TheHolleys87

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I checked with my Son. I think he misread the information he received. He thought it said June 11 and June 16. He is going to check but you may have save him about 1,500 miles of driving. Many thanks...

George
MK & AK open July 11 and Epcot & DHS open July 15. Unfortunately, he's off by a month.

And when the parks reopen, guests will have to make advance reservations to enter a park. Disney hasn't announced details of that process yet. I expect he'll receive another email when they do.
 

AnnieBets

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Disney is planning soft openings for AP holders and DVC. Don’t know much beyond that, no dates yet, could just be for platinum Passholders, could need to be staying in property with DVC points... I am watching for info to be released but my experience with AP events is they sell out before I even know they are available. I did book a couple of DVC nights the week before parks open. Hoping I guessed right.
 

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In Shanghai, all visitor is required to register through WeChat ( Chinese version of WhatsApp). However, based on my experience in Shanghai, i have yet to successfully registration myself to Shanghai Disneyland even though I am a silver annual pass holder. On a few occasions, I had attempted to make reservation as soon as it is opened but failed. I suspect that the priority go to those who stay at the two Disney hotels and for those who have daily tickets.
 

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Disney world is going to have the daily reservations as well to limit number in the parks. While priorities are possible, I’d expect they’d tell people what they are.
 

Firepath

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I don't see the dates extended on our APs. I am going to be calling them hoping they will just cancel them and we won't have to make any further monthly payments. The park going experience they are offering now is nothing close to what we bought. No shows, no fireworks, no parades. Rides are secondary for us.
I called and was told they would make a note on your record of what you want. They will all be processed after the parks reopen. I requested a refund of the unused portion.
 

dagger1

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Our friends annual passes expire the end of August. Disney offered them a one month extension or a one month refund. They have not been able to use these passes for the last 4 months.
 

elaine

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AP should be extended during the closure time (3-4 months) plus an extra month. This should be automatic/default unless refund requested. Have they logged on to see new expiration date?
 

dioxide45

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AP should be extended during the closure time (3-4 months) plus an extra month. This should be automatic/default unless refund requested. Have they logged on to see new expiration date?
Correct, the 1 month extension is in addition to the extension already applied. Our passes were set to expire in November 2020 but now show March 2021 in our account. We pay monthly, so we would get an additional month applied if we opt not to cancel then we would pay our remaining payments. We will be cancelling as soon as we get the email proving the link with the options. Experience ,as well as other reports, indicates that calling is a waste of time.
 

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They just checked, their AP’s now show a January 2021 expiration. They hadn’t checked. Thanks for making them very happy!
 

rickandcindy23

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We got annual passes in January but I just want my money back. Geez. I am not wearing a mask in that heat. I am sure to pass out.
 

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They just checked, their AP’s now show a January 2021 expiration. They hadn’t checked. Thanks for making them very happy!

That would be just the first extension, for the period the parks were closed.
The second extension of 1 month will be posted in October, and that's for inconvenience, no park hopping, etc.
 

dagger1

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That would be just the first extension, for the period the parks were closed.
The second extension of 1 month will be posted in October, and that's for inconvenience, no park hopping, etc.
Thanks!!
 

dioxide45

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That would be just the first extension, for the period the parks were closed.
The second extension of 1 month will be posted in October, and that's for inconvenience, no park hopping, etc.
And for you hoping you don't cancel and ask for a refund.
 

bendadin

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We got annual passes in January but I just want my money back. Geez. I am not wearing a mask in that heat. I am sure to pass out.
I just went through the link and canceled our passes. I did Dollywood with a mask. No way I would do Disney parks. The refund will cover AP at Typhoon Lagoon if it ever opens. Plus my pass was extended but my kids' passes were not. I need them to match. We just had 4 years of AP. Time to take a break.
 

TheHolleys87

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That would be just the first extension, for the period the parks were closed.
The second extension of 1 month will be posted in October, and that's for inconvenience, no park hopping, etc.
Per posts on the DIS, some passholders are seeing the extra 30 days already - we are too, as of this morning!
 

littlestar

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We are seeing the extra month extension.
 

dioxide45

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I see ours is now extended through April 20, 2021. However we don't want the extension and would rather cancel. We have not yet received the email with instructions or link to cancel our annual pass.
 

ljmiii

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However we don't want the extension and would rather cancel. We have not yet received the email with instructions or link to cancel our annual pass.
I got our passholder email on 4/17/20 sent from disneydestinations@mail.disneydestinations.com and cancelled shortly thereafter. I was told we would be refunded 117/365 * the cost of our APs and the refund was issued on June 13th.

You should contact V.I.PASSHOLDER Support at (407) 939-7277.
 

dioxide45

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I got our passholder email on 4/17/20 sent from disneydestinations@mail.disneydestinations.com and cancelled shortly thereafter. I was told we would be refunded 117/365 * the cost of our APs and the refund was issued on June 13th.

You should contact V.I.PASSHOLDER Support at (407) 939-7277.
Thanks. I did a search of all emails using that address and nothing from that email address. I tried calling Passholder Support but gave up after waiting on hold and hearing from someone else that the agents really don't have a clue about how cancelling works. I will wait a few more days and hope the email comes and if it doesn't finally break down and call again hoping call volume has gone down. I have till 8/11.
 

sfwilshire

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I just went through the link and canceled our passes. I did Dollywood with a mask. No way I would do Disney parks. The refund will cover AP at Typhoon Lagoon if it ever opens. Plus my pass was extended but my kids' passes were not. I need them to match. We just had 4 years of AP. Time to take a break.

Had you activated your WDW annual pass? Even now when they have designated a deadline to ask for a refund of fully paid passes, there are still two opinions of how much the refund is going to be. I find it totally unacceptable that Disney won't just tell us how they will calculate the partial refunds.

The communication implies and a lot of people on social media say they are being told that you will get a prorated amount back. So the expectation is that if you activated an annual pass one month before the closure, you would get 11/12ths of your cost back.

A lot of other people on social media say that the refunds are decreased by what the ticket prices would have been for any days that you used before the closure, resulting in basically no refund if you had visited the parks for 12 days or more.

This confusion makes it impossible for pass holders to make an informed decision about whether to cancel. When we are pass holders, we might go for one hour only, just to see fireworks for example. We would never do that if we were paying for day tickets. We used our passes for a couple of weeks starting New Years Eve, so we might get nothing back.

It just seems unreasonable that you can't find out what your refund will be before you make a non-revocable agreement to cancel. I do realize that Disney could have done nothing for us, but our extended family purchased 10 Platinum Annual Passes and started using them 12/31. You could have purchased a small car for what the 10 passes cost. None of us are very excited about going back any time soon when you factor in the risk and the reduced experience with no shows, fireworks, character greetings, etc. I only ride a handful of rides and am old enough to worry about exposure.

Would love to hear from anyone who had an activated fully paid out-of-state resident Annual Pass that they cancelled and received the refund for.

Thank you.

Sheila
 
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