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Different inventory for Club room category upgrades

artringwald

TUG Review Crew
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HVC: The Point at Poipu, 3 deeded weeks, 1 of which is in The Club.
We have a silver membership in the Club which entitles us to room category upgrades. When I booked a Ocean View room at KBC, I thought I'd be able to upgrade because Deluxe Ocean View rooms available for the same period. When the web site said no upgrades were available, I called DRI because I thought it was a glitch. The agent said 10 Deluxe Ocean View rooms were available for that same period, but the upgrades come from a different inventory pool, and none were available in the upgrade pool. Is this new?
 

winger

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First I heard or seen; unless DRI is up to no good with this.
 
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