Diamond Resorts deeded ownership to US Collection

[goaliedave]

Update:

Within 2 days of this post, we called Diamond customer service and asked a bunch of questions about the Sampler and more importantly we found out there was no account changes to move us to the US collections. Surprise, surprise, we were lied to by our DRI sales rep. I scoured the web and found some contact information for the DRI Executive team. I sent a letter to one of their senior Vice President describing our situation and requested a refund. Long story short, we got a reply and DRI FedEx’d a Mutual Release form to be notarized and sent back to them. Within a few days, we received a refund on our Barclays credit card. Won’t be buying anything from DRI anymore. Lessons learned.

Good work! Was the SVP Maria Kalber?

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[Fredflintstone]

Are you using Diamond rep terms? Lol. Guess I’m a dirty leech for getting a $1 diamond Ts.

Sorry, nope, not a dirty leach. You paid going rate. It’s a buck across the board on ebay.

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[5travelers]

Good work! Was the SVP Maria Kalber?

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Yes. How’d you know?

 

[Grammarhero]

Yes. How’d you know?

He is our resident Diamond expert.

 

[Grammarhero]

Sorry, nope, not a dirty leach. You paid going rate. It’s a buck across the board on ebay.

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I’m actually feeling very good about myself. One of the $1 eBay Diamond TS has MF of $1.4k for 6k pts. My 6k pts Diamond has MF of $700.

 

[goaliedave]

Yes. How’d you know?

She's good. How many other ts companies will fedex you a form so they can give you your money back within 24 hours? Diamond executives rock.

Btw the CEO's business card is on the counter at every resort checkin and he answers his own email.

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[goaliedave]

He is our resident Diamond expert.

Ha well not expert but i havent been shy to ask questions of everybody at Diamond. I just spent last week shmoozing with many of them at the golf tourney they sponsor in Orlando. Best week for ts owners imho

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[Miceeefan]

We’ve been Diamond owners for 13 years. We have a deeded ownership at Kaanapali Resort. Our maintenance fees have gone up from $900/ year to over $1500/ year and we also pay dues of over $350 / year to be in The Club as we exchange our week in Hawaii into points to use at other resorts. We’ve been told thru the years that we need to get into the US Collection so that we won’t need to pay The Club dues and won’t be on the hook to pay more in resort specific dues in Hawaii. However, they’ve always said that we can only move into the US Collection by purchasing more points and upgrading our membership. We’ve never bought into this as it’s too expensive and we don’t need more than the 8500 points we have. Yesterday we were at a presentation and they offered us to come into the US collection for $3995 and that would include 20,000 points to use for 2 years and a ‘Dream Vacation’ which is a one week stay at a certain number of resorts we can choose from. So we finally bought into this and applied for their Barclays card to accrue rewards. Anyone familiar with this situation? Did we just make a bad choice? Did we have better options? Would love your feedback!

Definitely a Lie!

we are in US collection and when we went to Ka’anapali and were “required” to sit thru a (only) 60 min owner update (which turned into a 5.5 hour disgusted ordeal) they were trying totell us it was better to get out of the US collection and pay a lot more for the HI collection and that US collection was not a good deal and we couldn’t even combine.
So glad you were able to get a contact and They refunded you. We have tried to sell or get our money back as we were lied to time and time again but instead we are stuck with a $3500 MF a year and hardly use the points

 

[DesireMore]

Update:

Within 2 days of this post, we called Diamond customer service and asked a bunch of questions about the Sampler and more importantly we found out there was no account changes to move us to the US collections. Surprise, surprise, we were lied to by our DRI sales rep. I scoured the web and found some contact information for the DRI Executive team. I sent a letter to one of their senior Vice President describing our situation and requested a refund. Long story short, we got a reply and DRI FedEx’d a Mutual Release form to be notarized and sent back to them. Within a few days, we received a refund on our Barclays credit card. Won’t be buying anything from DRI anymore. Lessons learned.

You're lucky. Samplers have no right of rescission since timeshare real estate laws don't apply to rental agreements. You're at the discretion of DRI whether they'll cancel a Sampler agreement or not.