baileyab
newbie
- Joined
- Aug 23, 2021
- Messages
- 2
- Reaction score
- 0
- Points
- 1
- Resorts Owned
- Isle of Bali II
Hi all, I've only just come across this forum after reading the older thread about Diamond dropping II; Ive spent some time emailing back and forth with Diamond and am not happy with the responses I'm getting and am wondering if anybody else has the same issue.
I came to Diamond as an Island One owner (Isle of Bali II in Florida). High maintenance fees and other events have made it difficult for me to travel to my home resort in recent years (I'm in the UK) and have had very poor treatment from Diamond sales folk when I've refused upgrades due to this and other financial issues. However I've made a lot of use of Interval International as it's given me access to more local resorts. So imagine my surprise when I look at the location availability with Destination Xchange to discover that I have access only to a small portion of what it has to offer.
I'm told that this is because I'm only getting benefits due from Florida Club Connection. However I was never restricted with Interval International and had access to the whole catalog.
Has anybody else had this issue or have any idea how to rectify it? I'm really getting frustrated at Diamond Customer Services at the moment!
I came to Diamond as an Island One owner (Isle of Bali II in Florida). High maintenance fees and other events have made it difficult for me to travel to my home resort in recent years (I'm in the UK) and have had very poor treatment from Diamond sales folk when I've refused upgrades due to this and other financial issues. However I've made a lot of use of Interval International as it's given me access to more local resorts. So imagine my surprise when I look at the location availability with Destination Xchange to discover that I have access only to a small portion of what it has to offer.
I'm told that this is because I'm only getting benefits due from Florida Club Connection. However I was never restricted with Interval International and had access to the whole catalog.
Has anybody else had this issue or have any idea how to rectify it? I'm really getting frustrated at Diamond Customer Services at the moment!