Deluxe Rent A Car committed ACRF FRAUD everyday
If you are a frequent renter and traveler. Do yourself a favor and review your reciepts. I will promise that all your reciepts from at least 6/07 til 10/08 will show a 13-27% ACRF fee.
And just to give you insight to who they are... then they renamed it to "Airport" fee and bumped it to 17% in November... after that then it the fee lost its name and went to 27%. They stopped charging the bogus fee after reviving the notice of intent to sue from my attorney.
I don't know what you paid or if it turned out to be a great deal. Some people may only care about the bottom line, I personally dont like to be decieved or lied to. Dont tell me your price is $99 and the competetors is $100 and you both charge ACRF fees.
True in that case this it would be $1 cheaper choosing them, however they have made 12% more money off of me and gave me a dirty car, with expired tags, and a leaky tire and when I ask for a manager they ignore me. When you refuse to pay they forge your signature and you are forced to file police forgery complaint, a BBB complaint, a lawsuit and put up a website before they do anything. Then you discover in your investigation that they don't pay the ACRF fee so you have paid them more money for really crappy service
Here's the Real Deal... and you can verify it if you want at...
http://www.deluxerentacar.info
BTW.. special thanks to Dani K ... another frequent renter (8 times in 2008) who met me online after getting screwed by Deluxe and discovered the ACRF fee on all but the one reciept dated less that 2 week from the intent to sue letter. She documented her experience and it is on the site.
They 450 cars and have charged this fee for at least 18 months...
30 days in the month means could possibly have commited 13,500/month
or 243,000 individual acts of fraud at 13%. You can do the math...
If you love them, great keep using them for as long as they stay in business.
If the fact that they did that and the fact that the sent out 2 separate emails in the month of February to all their clients saying that due to a "special agreement" with the LAWA "...we no longer charge a ACRF fee" doesn't raise a flag to the ethics of this company perhaps a visit to the BBB's site and the reoccuring pattern of abuse will.
http://www.la.bbb.org/PublicComplaints.aspx?CompanyID=13186220
:deadhorse:
I REPEAT.... EVERY PERSON WHO RENTED FROM DELUXE FOR THE LAST 2 YEARS HAS MOST LIKELY BEEN A VICTIM OF FRAUD !!!
If not here is a link to a short video if the 87 pages on the website is too much information.
http://www.youtube.com/watch?v=v9SgUhcUCI8
I am simply educating the public.... Make an "Educated" choice