bnoble
TUG Member
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I thought it would be worth posting a positive experience with a travel provider for a change.
We've had a number of flights with Delta that we've not been able to take. In each case, they've been easy to work with and have done what I've expected them to to do.
When the original flight has flown as scheduled on a non-refundable fare, they've posted a full credit without change fees applied, with a year and a half to use it.
When the original flight was moved outside the 90 minute window specified in their CoC, they have refunded without argument. I could quibble that I've had to ask for those rather than have them start out as credits, but even the asking was easy. Part of that I am sure is due to my status level, but even so: when I call, they offer to call back and give me an (accurate!) estimate of when that callback will happen, so that I don't have to sit on hold. The agents have been uniformly pleasant to work with. The transaction goes quickly.
And for the most part, that experience has been true with all of the travel providers I've been talking with over the past couple of months. People seem to be doing their best to help within the constraints that they have, and i appreciate that. I suspect it also helps that I begin the call by asking them how they are holding up, because I know they are in a very difficult time and dealing with a lot of upset people. But, I figure what little I can do to make their day a little bit easier is well worth it, not just in making that call go more smoothly, but contributing to my karmic balance.
One tip if you are finding it hard to get through: call as early in the morning as you can. The callback times seem to come more quickly then.
We've had a number of flights with Delta that we've not been able to take. In each case, they've been easy to work with and have done what I've expected them to to do.
When the original flight has flown as scheduled on a non-refundable fare, they've posted a full credit without change fees applied, with a year and a half to use it.
When the original flight was moved outside the 90 minute window specified in their CoC, they have refunded without argument. I could quibble that I've had to ask for those rather than have them start out as credits, but even the asking was easy. Part of that I am sure is due to my status level, but even so: when I call, they offer to call back and give me an (accurate!) estimate of when that callback will happen, so that I don't have to sit on hold. The agents have been uniformly pleasant to work with. The transaction goes quickly.
And for the most part, that experience has been true with all of the travel providers I've been talking with over the past couple of months. People seem to be doing their best to help within the constraints that they have, and i appreciate that. I suspect it also helps that I begin the call by asking them how they are holding up, because I know they are in a very difficult time and dealing with a lot of upset people. But, I figure what little I can do to make their day a little bit easier is well worth it, not just in making that call go more smoothly, but contributing to my karmic balance.
One tip if you are finding it hard to get through: call as early in the morning as you can. The callback times seem to come more quickly then.
