- Nov 15, 2020
- Reaction score
- Resorts Owned
- Elara (planet Hollywood) Las Vegas
Hello all.....long time lurker here, but I decided to make this account to talk about what happened to me. This has all occurred in the course of an eBay purchase from “resort transfer group” also known as SquareOne development Inc. (Missouri) the real company behind this particular incarnation of their timeshare re sale business. The resort is the Las Vegas Elara. I am already an owner at Elara and have been since they were building the property. I have enjoyed it immensely and decided to start looking for another week to round out my time so I had a place to stay every year. Resort transfer group had listed on eBay a one week studio at Elara which was sold as “all maintenance fees /dues current at the time of transfer” for the winning bid of $250. I made the purchase in March 2020 and understandably due to Covid I did not see any actual progress until the end of August at which time I was told the title documents had been sent to Clark County and would soon be on their way to the resort for closing. keep in mind this is August I had been very patient up till that point because of the circumstances. Notwithstanding their multiple auto reply excuses every time I contacted them for one reason or another. I was told I would only be updated every 30 days at this point obviously due to Covid and everybody pinging them constantly due to the huge delays. September and October went by without any progress. At the beginning of this month November I started emailing them every several days asking what was going on. “David Thomas” and various other people in the company replied on three separate occasions that the document had been sent to Hilton in and “no response had been received from the resort” . So naturally I made a simple phone call to the Hilton transfers department , they told me no such document had ever been in their office. Like I said I am a current owner there and it would be a simple matter to contact me if there was a pending new account. This is where it where it really gets interesting , As soon as I replied to resort transfer group with this information , they immediately turned hostile and suggested they would cancel the sale if I did not stop “muddying the waters” by making phone calls and trying to seek out information on my own. At this point I realized that they were lying and to shorten this story up a little bit.....through some fancy footwork I was able to find out that there was a balance due of over $800 from the owner of the timeshare and that the closing documents had been rejected multiple times because of this. When I approached resort transfer group with this they amped up their hostility basically threatening to cancel the sale and telling me that they were going to forward my emails to their legal department because of my “tone“. Ha ha ha . I’m in at $250 at this point with no chance of getting it back because it had been over six months. I called Square, One development they take your number and will never call you back. I’ve been trying for a week, there must be some magic trick to get past the woman manning the phone to talk to a real person that can help you, if that’s possible. She is basically a screener so that nobody at the company has to deal with any problems. So at this point that’s where I’m at I paid $250 to resort transfer group for a timeshare that cannot be transferred because of a balance due that will not be disclosed to me because I am not the owner. SquareOne development won’t help me, And resort transfer group who is the same company I’m guessing, has been nothing but combative since I brought the problem to light. For the life of me I cannot understand why they keep stringing me along when the whole process is at a dead end according to the resort itself . So at this point I’m out $250 and I’m stuck.