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crediting a deposited week

stugy

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Deposited a week last Friday (one week ago) and it is still not verified. The resort told me they would respond immediately when they get the fax from RCI. So why does it take at least a week to verify this???
 

Madge

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stugy,

You may be assured that RCI wants your deposit. However, until we receive definite approval from your resort, we won't take the chance of finalizing it and assigning the week to another member for exchange.

Please send an e-mail to feedback@rci.com with TUG in the subject line. The Communications Team can check on this for you.
 

stugy

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well, it's now 2 weeks and deposit still not verified. How long does a phone call or fax to a resort take. So disappointing.
 

riverdees05

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You may want to double check with your resort to be sure there are no issues. A couple of times I have had problems with my resorts and not the exchange companies.
 

Madge

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stugy,

Do send an e-mail and the Communications Team can at least tell you what they see to be the reason for the delay. They may even be able to help speed the process along.
 
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