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Covid-19 Cancellations

Sapper

Tug Review Crew: Rookie
TUG Member
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Our Hawaii and Carmel trips were cancelled. They did not charge a cancellation fee. They did not refund the initial reservation fee, nor did they give me a brake on the second reservation fee for the rebooked weeks.
 

Sugarcubesea

TUG Review Crew
TUG Member
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Location
Novi, Michigan
Resorts Owned
QH, HBC, VBHC, & Pinestead Reef
Our Hawaii and Carmel trips were cancelled. They did not charge a cancellation fee. They did not refund the initial reservation fee, nor did they give me a brake on the second reservation fee for the rebooked weeks.
I’m very disappointed in the way Hyatt is handling these cancellations
 

Sapper

Tug Review Crew: Rookie
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I’m very disappointed in the way Hyatt is handling these cancellations

I’m afraid this is what things will be like under Marriott (MVC) control.

I remember when our house flooded during Harvey (this is when Hyatt was still in control), we had a reservation somewhere. I called and told the rep we would have to cancel even though we were outside of CUP, she asked why, I explained the situation, she asked me to hold, a minute later she was back on the phone and asked if there might be a different date I would like to use the points... something was open at a different property a few months later. The rep modified the reservation to the other date/property. No fees, no games with LCUP/RCUP, just an “I hope things get better for you”. It was very nice of them.
 

ocdb8r

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I'd like to start a concerted emailing campaign - for both of the other MVC portfolios (Vistana and MVC) the equivalent RCUP window has been extended to 120 days. I see no reason why they shouldn't be doing the same for Hyatt....it's not ideal, but it would be SOMEthing!
 
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