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Our Hawaii and Carmel trips were cancelled. They did not charge a cancellation fee. They did not refund the initial reservation fee, nor did they give me a brake on the second reservation fee for the rebooked weeks.
Our Hawaii and Carmel trips were cancelled. They did not charge a cancellation fee. They did not refund the initial reservation fee, nor did they give me a brake on the second reservation fee for the rebooked weeks.
I’m afraid this is what things will be like under Marriott (MVC) control.
I remember when our house flooded during Harvey (this is when Hyatt was still in control), we had a reservation somewhere. I called and told the rep we would have to cancel even though we were outside of CUP, she asked why, I explained the situation, she asked me to hold, a minute later she was back on the phone and asked if there might be a different date I would like to use the points... something was open at a different property a few months later. The rep modified the reservation to the other date/property. No fees, no games with LCUP/RCUP, just an “I hope things get better for you”. It was very nice of them.
I'd like to start a concerted emailing campaign - for both of the other MVC portfolios (Vistana and MVC) the equivalent RCUP window has been extended to 120 days. I see no reason why they shouldn't be doing the same for Hyatt....it's not ideal, but it would be SOMEthing!
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