well --- not entirely hopeful about this. after a long hold, I did speak with a representative, and after checking, she can do nothing about unrestricting the RCUP points or moving them to EEE. In fact she said the procedure now is to send your request by email to >>>>an email address that was unintelligible and I cannot verify anywhere . I thought I heard her say "
hyattresidence@clubreservations.com" but that doesn't look right. I tried calling back but apparently 8 pm EST is not the same as one expect! They have closed several hours early... They seem to have a a daily procedure based on changing conditions.
When I cancelled a reservation at the last minute (Feb 8 for a reservation beginning Feb 9, it was out of an abundance of caution as well as the fact that I was unwell. The Coronavirus data was beginning to unfold, but we were not in the emergency situation we are in now.
As mentioned above (and with how poorly their website is behaving, which they blame on ATT and Verizon not being able to cope with people working from home) and the fact that most of us either already are under state mandated "shelter in place" restrictions, or will be shortly -- no one can see making travel plans of reservations for RCUP or any other deadlines. Forfeiting the points may well be within their policies, but speaks volumes towards bad faith towards their owners. I know at one time there was a Hyatt ombudsman active over on FlyerTalk for WOH, but I don't think Hyatt Residence Club has any such outreach.
Their continued poor performance on the technology side may just be an accident or unfortunate coincidence, but it forces the clock to run out and they are poorly prepared or staffed to rise to the situation in good faith.