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Corporate Account upgrade offer from Corporate office in Kirkland?

woj027

TUG Member
Joined
Oct 21, 2017
Messages
142
Reaction score
17
Location
Portland, OR
Resorts Owned
Wyndham Bali Hai Villas, Wyndham Midtown 45, Access
We got a call from "Corporate in Kirkland, WA" yesterday and they tried to sell us an upgrade (or add on) to our Founder's Level (we have 2+M purchased points of which 1M is PR). [Yes I know a lot of purchased points, parents liked to buy at sales]. We now manage the account a little more conservatively (albeit dad sold an older property for "Access" points last year because he hated the property) and now we have a few more points, plus some "bonus" points that expire this year.

Well the sales rep from Kirkland wanted to have us buy the "bonus" points in an effort to make them permanent to our account and get the added value of having "Corporate Membership" which is even better than calling PR to get service. This sales rep would be our personal concierge and we could get everything taken care of directly through him, not need to use PR when you have a personal concierge. Also, we wouldn't ever be pestered for a "sales" meeting again on our stays.

We declined, didn't really need more points, nor any special concierge.

But, Anyone else hear / have this type of interaction? New Corporate level concierge status?
 

RX8

Timeshare Scam Investigator
TUG Member
Joined
May 5, 2011
Messages
4,373
Reaction score
4,911
Resorts Owned
HGVC and DVC
I know nothing about your phone call but…

“This sales rep would be our personal concierge”

“we wouldn't ever be pestered for a "sales" meeting again on our stays.”

…Are two lies to make a sale.
 

Floridaman76

Guest
Joined
Aug 3, 2024
Messages
124
Reaction score
75
Resorts Owned
Wyndham Bali Hai
Wyndham Corporate offices are in Orlando, FL. So that would be a red flag for me
 

paxsarah

TUG Member
Joined
Sep 6, 2010
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3,979
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3,131
Location
Athens, GA
Resorts Owned
Wyndham Ocean Boulevard, Grand Desert, Kingsgate, Bali Hai, Oceanside
Wyndham Corporate offices are in Orlando, FL. So that would be a red flag for me
There is a corporate phone sales office in Kirkland, so it's almost certainly legit in terms of actually being Wyndham. The personal concierge thing is a common sales lie though.
 

schoolmarm

TUG Member
Joined
Mar 17, 2014
Messages
373
Reaction score
246
Location
Toledo, Ohio
Resorts Owned
Wyndham CWA, Bali Hai, and National Harbor; Summit at Massanutten
Paxsarah is correct. There is a corporate sales office in Kirkland and one other location I can't remember right now (Vegas?).
One advantage of going through corporate is that the price is about 1/2 the "retail" price you get at the resorts. My corporate guy was more experienced than most at the resorts and got me on the "do not tour" list and facilitated my PIC property. It was great...because in order to PIC, you have to make a retail purchase from Wyndham and it's cheaper via corporate.

I also felt that my corporate sales guy was very honest. This was very refreshing.
 

Floridaman76

Guest
Joined
Aug 3, 2024
Messages
124
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75
Resorts Owned
Wyndham Bali Hai
Maybe it's done geographically, but there's a telesales office in Orlando and the couple of times I have dealt with them, they were Orlando people.
 

BaillieCH

Guest
Joined
Jun 9, 2022
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I would imagine, since the sales peeps at corporate are dealing with people who, generally, already know they want to buy, there's less pressure (on both parties) and better deals are given as the purchaser probably knows the system so the sales person knows they can't bs as much.

Also, pretty sure there's a corporate sales office in Salt Lake
 

chapjim

TUG Review Crew: Veteran
TUG Member
Joined
Jan 10, 2010
Messages
6,651
Reaction score
4,238
Location
Fairfax County, Virginia
Resorts Owned
Wyndham VIPF & PresRes, HVC/DRI (Gold), Quarter House (4), Resort on Cocoa Beach (2), HGVC Tuscany Village, HGVC South Beach-McAlpin, HGVC Parc Soleil
We got a call from "Corporate in Kirkland, WA" yesterday and they tried to sell us an upgrade (or add on) to our Founder's Level (we have 2+M purchased points of which 1M is PR). [Yes I know a lot of purchased points, parents liked to buy at sales]. We now manage the account a little more conservatively (albeit dad sold an older property for "Access" points last year because he hated the property) and now we have a few more points, plus some "bonus" points that expire this year.

Well the sales rep from Kirkland wanted to have us buy the "bonus" points in an effort to make them permanent to our account and get the added value of having "Corporate Membership" which is even better than calling PR to get service. This sales rep would be our personal concierge and we could get everything taken care of directly through him, not need to use PR when you have a personal concierge. Also, we wouldn't ever be pestered for a "sales" meeting again on our stays.

We declined, didn't really need more points, nor any special concierge.

But, Anyone else hear / have this type of interaction? New Corporate level concierge status?

I've had at least five salespersons say they would be our "concierge" and book our reservations for us. Four of them were liars. The other one died.
 
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