Regarding Customer Service
I think we need to understand that with a company like CJ we are not really their customer....we buyers are what they deliver to their customers (the timeshare relief companies and the people that want to be rid of their timeshares) And of course like any real estate broker they have to depend on their customers (the sellers) for the description of what they own...The title company is where the real due diligence is done. If they cant deliver what is in the contract, then your money will be refunded...I have no doubt....(timing is another matter)
Thanks for your response, Ron. It's good for me to see how CJ and brokers like them see their customers. Having my doctorate in the health care world, my view of customers/patients are different. Seeing it through their eyes does help me with perspective.
One thing that I must respectfully disagree on is that if the brokers don't treat the buyers right, they are doing the sellers (their true customers as you put it) an injustice. They are messing up sales for them, prolonging the time the property is on the market, etc..
Also, due diligence should be done at all times by all parties not just the title company. I must admit, I am guilty bc I did not in this case.
If a potential seller approached a broker and said I have a 6 BR house on 1 acre of land (or in the case of a TS, a certain week or unit), a true broker would not just take the seller's word for it. They would make sure of it.
Having family in law enforcement and in law, I also know it would not be wise for any broker (shipper, delivery guy, etc) to deliver a product without knowing what it is first.
Imagine this scenario:
Seller: "Hey can you drop this package off to this buyer. I'll pay you $50."
Broker: "Sure, what's in it?"
Seller: "Cookies"
Broker: "OK"
Then the broker gets busted for delivering drugs.
The "I thought they were cookies" story won't fly in court.