rrazzorr
TUG Member
Check in process was a breeze as usual, room (1 bdrm prm) is in average condition (bldg 7) could've been cleaned better if you pick on details, however the service has gotten worse over the year(s). We called for few 'extra' items which should've been in the room and person on the phone sounded so annoyed like I already called 10 times and was asking for an item at a time. That was a major turn off and did not make us feel welcome on the crucial first day of the arrival.
Asked for extra towels, was advised there will be extra charge, had to get into unnecessary conversation that I only had two towels and four hand towels upon check in. Asked for extra pillow so pregnant wife can be comfortable had to listen how there are already 6 in the room. Asked for a liquid soap detergent and a sponge, was told they don't provide sponges but will deliver the soap, had to explain that exactly 2 months ago in August I've had a sponge upon arrival. Didn't have a frying pan in the room, asked for one and was told they are are out...not sure what was that all about but on Sunday morning I received a pan that was so scratched up it looked like someone dug dirt with it; needless to say I didn't even take it. However manager called right after to apologize and on Sunday eve we've received a new frying pan.
...and some other similar minor details that could've been handled differently by the staff in order to keep the guests happy.
Otherwise the weather is awesome, up to 90 in the sun, somehow the pool water is significantly colder than the ocean but that's fine by us. Overall less crowded than late spring/summer time.
Asked for extra towels, was advised there will be extra charge, had to get into unnecessary conversation that I only had two towels and four hand towels upon check in. Asked for extra pillow so pregnant wife can be comfortable had to listen how there are already 6 in the room. Asked for a liquid soap detergent and a sponge, was told they don't provide sponges but will deliver the soap, had to explain that exactly 2 months ago in August I've had a sponge upon arrival. Didn't have a frying pan in the room, asked for one and was told they are are out...not sure what was that all about but on Sunday morning I received a pan that was so scratched up it looked like someone dug dirt with it; needless to say I didn't even take it. However manager called right after to apologize and on Sunday eve we've received a new frying pan.
...and some other similar minor details that could've been handled differently by the staff in order to keep the guests happy.
Otherwise the weather is awesome, up to 90 in the sun, somehow the pool water is significantly colder than the ocean but that's fine by us. Overall less crowded than late spring/summer time.