• The TUGBBS forums are completely free and open to the public and exist as the absolute best place for owners to get help and advice about their timeshares for more than 29 years!

    Join Tens of Thousands of other Owners just like you here to get any and all Timeshare questions answered!
  • TUG started 29 years ago in October 1993 as a group of regular Timeshare owners just like you!

    Check out our happy birthday post here: Happy Birthday TUG!
  • TUG has a YouTube Channel to produce weekly short informative videos on popular Timeshare topics!

    Come check it out for a chance to win a Free TUG membership (or renewal) just for helping out!

    Read more here
  • TUG has now saved timeshare owners more than $20,000,000 dollars just by finding us in time to rescind a new Timeshare purchase! A truly incredible milestone!

    Read more here: TUG saves owners more than $20 Million dollars
  • Our 2022 Timeshare Survey is now complete and the full results as well as our expert and witty analysis of each question is available here: Here We hope you enjoy reading the results as much as we did!
  • Follow the TUG Member Banner as it travels the world on vacation with Timeshare owners! Also sign up to get the banner sent to you so you can submit a photo of your vacation with the banner to share with TUG! Banner Thread
  • Sign up to get the TUG Newsletter for free! 50,000+ subscribers! Latest resort reviews and the most important topics discussed by owners during the week!
  • Our official "end my sales presentation early" T-shirts are available again! Also come with the option for a free membership extension with purchase to offset the cost!

    Read more Here
  • A few of the most common links here on the forums for newbies and guests!

Changing reservation to 1 bedroom?

Lisa8192

TUG Member
Joined
Jun 7, 2005
Messages
256
Reaction score
36
Points
388
Location
NE Ohio
I have 4 nights booked at Beachplace Tower in a couple weeks. I got a studio because it’s all that was available. Now because of cancellations I can get a one bedroom for the same number of points. Do I have to cancel the original reservation? I hate to call and bother them because they’re so busy dealing with cancellations. As long as the airlines are flying.. we are going. Thanks!


Sent from my iPhone using Tapatalk
 

Pamplemousse

TUG Member
Joined
May 5, 2016
Messages
1,929
Reaction score
982
Points
223
I have 4 nights booked at Beachplace Tower in a couple weeks. I got a studio because it’s all that was available. Now because of cancellations I can get a one bedroom for the same number of points. Do I have to cancel the original reservation? I hate to call and bother them because they’re so busy dealing with cancellations. As long as the airlines are flying.. we are going. Thanks!


Sent from my iPhone using Tapatalk
You may be able to get MVC to do this for you over chat. I did earlier this year when the phone lines were busy.
You need to get by the bot.
Answer no it didn’t help you and it should ask if you want a human.
I dint believe you can cancel a points reservation online.
 

jmhpsu93

TUG Member
Joined
Apr 24, 2018
Messages
1,497
Reaction score
919
Points
174
Location
Maryland, USA
Resorts Owned
MVC Abound Points
MVC Grande Vista (x2)
MVC Cypress Harbour
MVC Harbour Lake (x2)
Golden Shores (Mexico)
Question: does this change (which at MVC is a cancel and rebook, no?) force those studio DC points into a holding account, or do they re-use those automatically because you're booking so closely?
 

Lisa8192

TUG Member
Joined
Jun 7, 2005
Messages
256
Reaction score
36
Points
388
Location
NE Ohio
Question: does this change (which at MVC is a cancel and rebook, no?) force those studio DC points into a holding account, or do they re-use those automatically because you're booking so closely?

That’s my question too. I don’t want to cancel.. more of an upgrade. I tried the chat but no one was available. Might have to wait until Monday.


Sent from my iPhone using Tapatalk
 

Big Matt

TUG Review Crew: Veteran
TUG Member
Joined
Jun 6, 2005
Messages
6,016
Reaction score
1,457
Points
599
Location
Northern Virginia
The way the system works, they will cancel and rebook. Just call them
 

EBBESEN

newbie
Joined
Nov 5, 2019
Messages
5
Reaction score
0
Points
1
The way the system works, they will cancel and rebook. Just call them
I have tried desperately to get of hold of marriott vacation club. I have a reservation in Aruba and concerned about the trip. I. also have a number of reservations in April that and need. to use 6000 points before April 30 and hope they give me some. kind. of. extension as my parents are old and cannot go. ANY SUGGESTIONS AS TO WHAT I SHOULD DO WOULD BE SO APPRECIATED!
 

alchook

TUG Member
Joined
May 31, 2008
Messages
255
Reaction score
51
Points
238
I did something similar a little while back by email.

Pretty simple, though it took about two days.
 

icydog

TUG Review Crew: Expert
TUG Member
Joined
Jun 6, 2005
Messages
4,866
Reaction score
334
Points
468
Location
Central NJ
I have tried desperately to get of hold of marriott vacation club. I have a reservation in Aruba and concerned about the trip. I. also have a number of reservations in April that and need. to use 6000 points before April 30 and hope they give me some. kind. of. extension as my parents are old and cannot go. ANY SUGGESTIONS AS TO WHAT I SHOULD DO WOULD BE SO APPRECIATED!
Where do you live? Are there any Marriott timeshares near you?
If so. try to plan a few nights near home.
 

Steve Fatula

TUG Member
Joined
Jun 12, 2017
Messages
3,601
Reaction score
2,576
Points
349
Location
Calera, OK
Resorts Owned
Marriott Weeks & Destinations Points
I have tried desperately to get of hold of marriott vacation club. I have a reservation in Aruba and concerned about the trip. I. also have a number of reservations in April that and need. to use 6000 points before April 30 and hope they give me some. kind. of. extension as my parents are old and cannot go. ANY SUGGESTIONS AS TO WHAT I SHOULD DO WOULD BE SO APPRECIATED!

Don't give up. I called them yesterday and was able to make a change. If they ask to call you back, take that option. Just keep your phone handy!
 

Lisa8192

TUG Member
Joined
Jun 7, 2005
Messages
256
Reaction score
36
Points
388
Location
NE Ohio
Well I guess this question was for nothing. Sadly with the beaches closed and restaurants.. I’ll have to cancel. As soon as things settle down I will reschedule. Was so looking forward to this getaway with my daughter. :(


Sent from my iPhone using Tapatalk
 

Steve Fatula

TUG Member
Joined
Jun 12, 2017
Messages
3,601
Reaction score
2,576
Points
349
Location
Calera, OK
Resorts Owned
Marriott Weeks & Destinations Points
Sorry to hear that, you'll likely get to go just another time.
 

Lisa8192

TUG Member
Joined
Jun 7, 2005
Messages
256
Reaction score
36
Points
388
Location
NE Ohio
Sorry to hear that, you'll likely get to go just another time.

Exactly. With her college classes moving to online for the rest of the semester.. we can go anytime once this has settled down. And we can flexible on where. 6 months is plenty of time!


Sent from my iPhone using Tapatalk
 

EBBESEN

newbie
Joined
Nov 5, 2019
Messages
5
Reaction score
0
Points
1
Don't give up. I called them yesterday and was able to make a change. If they ask to call you back, take that option. Just keep your phone handy!
I DID AND HAVE HAD MY PHONE IN MY HAND. AND THEY ARE NOT. CALLING BACK. ... I. HAVE 6000 POINTS THAT. NEED TO BE USED BY APRIL30 AND HAD. 4 RESERVATIONS BOOKED
 

dioxide45

TUG Review Crew: Expert
TUG Member
Joined
May 20, 2006
Messages
42,202
Reaction score
14,534
Points
1,299
Location
NE Florida
Resorts Owned
Marriott's Grande Vista
Marriott's Harbour Lake
Sheraton Vistana Villages
I DID AND HAVE HAD MY PHONE IN MY HAND. AND THEY ARE NOT. CALLING BACK. ... I. HAVE 6000 POINTS THAT. NEED TO BE USED BY APRIL30 AND HAD. 4 RESERVATIONS BOOKED
I understand your frustration, but yelling here won't get Marriott's attention any better.
 

dioxide45

TUG Review Crew: Expert
TUG Member
Joined
May 20, 2006
Messages
42,202
Reaction score
14,534
Points
1,299
Location
NE Florida
Resorts Owned
Marriott's Grande Vista
Marriott's Harbour Lake
Sheraton Vistana Villages
Well I guess this question was for nothing. Sadly with the beaches closed and restaurants.. I’ll have to cancel. As soon as things settle down I will reschedule. Was so looking forward to this getaway with my daughter. :(


Sent from my iPhone using Tapatalk
As far as I know, the beaches are still open in Florida. No official requirement for restaurants to close yet, just to limit seating to 50 people or 50%, whichever is lower. Also have to maintain 6' between tables. Restaurants will still provide carry out and delivery. Bars and nightclubs are ordered closed. Of course, I still understand the desire to cancel as all of this doesn't make for a great travel experience.

 

Lisa8192

TUG Member
Joined
Jun 7, 2005
Messages
256
Reaction score
36
Points
388
Location
NE Ohio
As far as I know, the beaches are still open in Florida. No official requirement for restaurants to close yet, just to limit seating to 50 people or 50%, whichever is lower. Also have to maintain 6' between tables. Restaurants will still provide carry out and delivery. Bars and nightclubs are ordered closed. Of course, I still understand the desire to cancel as all of this doesn't make for a great travel experience.


Beaches aren’t closed statewide. But they are closed in Lauderdale, Miami and I think the Tampa area. It’s too discourage spring breakers.


Sent from my iPhone using Tapatalk
 

MabelP

TUG Review Crew
TUG Member
Joined
Aug 3, 2009
Messages
2,447
Reaction score
309
Points
293
Location
Half Moon Bay, CA
Unfortunately, for me, Marriott is not calling back or answering their emails. I could not do chat either.
 
Top