I still can’t use restricted SO. I cancelled a 12/27 check in on 10/31. I am trying to book a few nights in Orlando in Feb and I cannot use those restricted SO. I was able to last week. Yesterday and today, the only SO usage available to use for the feb booking is 2021 and unrestricted banked SO.
I still can't make a reservation that is between 60 and 120 using the 12/2021 restricted options.
This is what I am seeing too. However if you cancel, you won't pay the fee, but are the points really available to use for a reservation 120 days out?I just went in to 'mock' cancel a reservation starting in 21 days and it still gave me the COVID cancellation conditions of no fee and return of options with 120 day booking window through 12/31/2021
Sue - Vistana doesn't have holding accounts - you only have one account, and all cxld Staroptions go back in the same account with your regular unrestricted Staroptions. But they can have different terms for future use, and that is itemized in a spreadsheet section on the dashboard. Vistana doesn't use the term "holding accounts" for restricted Staroptions - but I think it may be the same thing?
This is conundrum for people with holiday reservations that they want to use if possible, but were counting on using the C19 cancellation policy, if they can't go go due to the C19 situation.
*There is a nice red wine called "Conundrum" - I think we need some!
I Hope and feel it’s an IT error. The fact that people who have not made any cancellations are having the same 60 day restriction issues leads me to believe that is the case.Again, a data point from a Marriott account - the most recent Destination Club Points reservation that I cancelled two weeks ago was for a 12/2/20 check-in, and in my account those points are still today in a COVID-related Holding Account with the 120-day Reservation Window and 12/31/21 expiration date. It appears that in Marriott accounts the factors are cancellations processed prior to 11/1/20 and within 60 days of check-in, and *not* whether the check-in date is before/after 11/1/20.
To me whatever is happening in Vistana accounts that's causing changes to points already in your COVID-related Holding Account (or whatever it's called in Vistana language) prior to today's policy change, is an IT issue. The more they hear from you guys the quicker it'll be resolved.
Yes! Piece of cake! A piece of old, stale dried up cake haha.This has been so confusing right from the start. I haven't been able to make heads or tails out of what they post and what they say when you call them, other than the only consistency has been in what my account shows several days following all the cancellations processed within 60 days of check-in and prior to whatever date is posted on the days I called. Between original reservations being booked/cancelled and replacement reservations being booked/cancelled, my account has about twenty affected reservations and I've spoken to Marriott reps who've told me wrong information for at least a third of those. That's the only good thing I see about this policy ending before COVID19 is resolved - maybe I won't be bonking my head off the desk so many times next year.
Over the years we've been able on the Marriott forum to piece together while they're happening a few different changes to Marriott IT structures, but mostly they don't make sense until after all is said and done. With your Vistana accounts I think I'm seeing that they implemented this change and realized too late that it reverted existing points status incorrectly, so last night they reversed the change bringing that status incorrectly all the way back to the normal 60-day cancellation terms. Now they have to do whatever manual step they've had to do all along to bring that status to 120-days again, followed by whatever they come up with that will revert upcoming cancellations to the normal terms while not impacting all the existing C19 cancellations. Piece of cake, right?
So I own week 52 at Harborside and my flights have been cancelled by SW and I was holding on hoping we would see some movement on reopening of Atlantis. So now my premium deeded week 52 now has a 60 day use period and I have to pay to cancel--well that is some crappy customer service.
That’s the frustrating part for the harborside. You’re at the mercy of Atlantis opening because that is the draw. However, according to a HRA employee, they are taking check ins currently. In the eyes of Vistana, the resort is open. The airline screwing us with cancellations messes things up for our lodging reservations. They go hand in hand, they are all kind of screwing the whole industry with cancellations, closings, quarantines, etc. all we can do is roll with it and be flexible
Nutso right? You would think they would have sent a blast email like hey hey hey we are changing so make your final plans now. I don’t like them sneaking the change in. At least have the policy change to cancellations AFTER 11/1
If you cancel right now, it looks like the current functional policy is still 120 restricted expiring on 12/31/2021. JUST MAKE SURE YOU TAKE SCREEN SHOTS!
So it says this when I go to web site: Canceled Fixed, Ultra Premium, Specific Week or Event Use Rights will be reinstated as Floating Use Rights and villas based on availability. For more information about your ownership and reservation assistance, please call Owner Services. But of course they aren't open now to confirm--didn't cancel once I saw this---thoughts? It is a fixed week 52 at Harborside
Well I just made my mock cancellation for real so it'll be interesting to see what happens. T&C shown were the C19 ones and I wasn't asked to pay a fee but so far options are showing as returned but nothing about 2021/120 days.I just went in to 'mock' cancel a reservation starting in 21 days and it still gave me the COVID cancellation conditions of no fee and return of options with 120 day booking window through 12/31/2021
Did you do a mock cancellation or a real cancellation? Sounds like you made a real cancellation.