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Cell Phone Question

suzanne

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Last night I was texting my BFF in Oregon, light came on said needed to charge battery. I plugged in the charger and immediately got message that said only could make emergency calls and data card was invalid. Let it stay on charger over night. Phone had full charge but still had the same message. Being it was Christmas Day and Sunday, no way to contact ATT Repair. I finally decided to remove battery and simm card and put them back in. This worked and phone has been fine all day. My question is do I need to turn phone off before plugging it in to charge battery. I tried to find answer in manual but it didn't say anything about that. DH thinks that because I didn't turn it off that may have confused it. :D Its still under warranty its an Impulse 4G Smart Phone.

Suzanne
 

bogey21

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I have used Samsung clamshell AT&T phones for about 10 years now. Nothing fancy, just phones. I have never turned them off to charge. Maybe 3 or 4 times over the 10 year period I have had some message like "Insert Sim Card". In each case I have turned off the phone; taken the Sim Card out and put it back in; turned the phone back on; and all has been fine. I figure 3 or 4 times in 10 years is not bad. But to repeat, I never turn my phone off to charge it.

George
 

sparty

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Last night I was texting my BFF in Oregon, light came on said needed to charge battery. I plugged in the charger and immediately got message that said only could make emergency calls and data card was invalid. Let it stay on charger over night. Phone had full charge but still had the same message. Being it was Christmas Day and Sunday, no way to contact ATT Repair. I finally decided to remove battery and simm card and put them back in. This worked and phone has been fine all day. My question is do I need to turn phone off before plugging it in to charge battery. I tried to find answer in manual but it didn't say anything about that. DH thinks that because I didn't turn it off that may have confused it. :D Its still under warranty its an Impulse 4G Smart Phone.

Suzanne

I am not particularly high on Chinese phones, especially Huawei phones. This sounds like a software bug in their phone, call and complain to ATT, ask why they sell phones with defects like this.

The phone should always charge when on.

At least you didn't experience a "rapid unfolding of the battery" which is very common in Chinese phones. Engineering translation, battery explodes on charger due to over-current and over-temperature condition.
 

pjrose

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I have an ATT Samsung phone - It's an Ease, and I do not use it on the Internet.

I've sometimes used my phone while it's charging with no issues.

However, I've also always gotten the "emergency calls only" message with this as well as a previous Motorola Razr, and turning it off/on and/or removing/replacing the battery takes care of the issue.
 

Kay H

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Excellent timing for this post

I have a samsung clam phone also, less tha 1 yr old. This AM when I went to turn it on, it did nothing. Plugged it in to charge, still nothing. I asked my son to remove the battery and sim card and put both back. He did and phone turned on immediately. It saved me a trip to the att phone center. Thanks for posting this.:)
 
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